Teresa Shores
Customer service
Bend,OR
Overview
19
19
years of professional experience
Work History
Floral Department Manager
Albertsons Grocery Store
08.2005 - Current
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Trained employees on customer order taking and basic floral arranging.
- Decreased shrink by 65% through close monitoring of department.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Inventoried, ordered, record keeping and wrote schedules.
Receiving Clerk
Albertsons Grocery Store
08.2005 - Current
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Starbucks Manager
Albertsons Grocery Store
Bend, OR
08.2005 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Timeline
Floral Department Manager
Albertsons Grocery Store
08.2005 - Current
Receiving Clerk
Albertsons Grocery Store
08.2005 - Current
Starbucks Manager
Albertsons Grocery Store
08.2005 - Current