Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Shropshire

Decatur,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Member Support Specialist

Wellth
05.2023 - Current
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Customer Support Agent

Dray Alliance
08.2022 - 09.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dispatcher

Coyote Logistics
07.2020 - 01.2022
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
10.2024

Bachelor of Science - Psychology

University of West Georgia
Carrollton, GA
06.2019

Skills

  • Attention to Detail
  • Calm and Professional Under Pressure
  • Call Control
  • Customer Support
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Interpersonal Skills
  • Active Listening

Timeline

Member Support Specialist

Wellth
05.2023 - Current

Customer Support Agent

Dray Alliance
08.2022 - 09.2022

Dispatcher

Coyote Logistics
07.2020 - 01.2022

Master of Science - Psychology

Grand Canyon University

Bachelor of Science - Psychology

University of West Georgia

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Teresa Shropshire