Teresa Sierra
Administrator
Mountain View,CA
Summary
Dedicated administrative professional with over 10 years of experience in enhancing office efficiency and data confidentiality. Recognized for strong time management skills and the ability to streamline processes, contributing to successful event coordination and improved team collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrator
Canaan Taiwanese Christian Church
San Jose, CA
08.2016 - Current
- Coordinated church events, ensuring logistical support and smooth execution for community engagement activities.
- Managed administrative tasks, including scheduling meetings and maintaining church records with accuracy.
- Developed and implemented efficient office procedures to enhance operational workflows within the administration team.
- Trained new staff on administrative processes, fostering a collaborative environment and improving team performance.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Executive Secretary
The Westin Taipei Hotel
Taipei, Taiwan
04.2006 - 06.2007
- Coordinated executive schedules and travel arrangements to ensure efficiency and organization.
- Managed confidential correspondence and documentation with utmost discretion and accuracy.
- Facilitated communication between departments, enhancing collaboration and operational flow.
- Trained new administrative staff on procedures, fostering a knowledgeable team environment.
- Supervised daily office operations, ensuring adherence to hotel standards and protocols.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Sales Manager
The Westin Taipei Hotel
Taipei, Taiwan
12.1999 - 03.2005
- Led sales strategies enhancing guest experience and revenue growth.
- Developed and maintained relationships with corporate clients to increase bookings.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Trained and mentored sales team on best practices and customer engagement techniques.
- Facilitated cross-departmental communication to align goals and enhance service delivery for guests.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Secretary of Catering Department
The Grand Hyatt
Taipei, Taiwan
06.1996 - 07.1999
- Managed daily correspondence, ensuring timely communication and prioritization of urgent matters.
- Coordinated schedules for executives, optimizing time management and resource allocation.
- Facilitated meeting preparations, including agenda creation and material distribution for effective collaboration.
- Streamlined office processes, enhancing workflow efficiency through organization and prioritization of tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Master of Science - Hotel Management
Sheffield Hallam University
Sheffield, UK07-2008
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Data confidentiality
- Scheduling
- Time management
Certification
- Certified Yoga Instructor
Languages
English
Professional Working
French
Limited Working
Chinese (Mandarin)
Native or Bilingual
Interests
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Adventure Travel
- Road Trips
- Hiking
- Stand-up Paddleboarding (SUP)
- Outdoor Recreation
- Yoga
- Gym Workouts
- Dancing
Timeline
Administrator
Canaan Taiwanese Christian Church
08.2016 - Current
Executive Secretary
The Westin Taipei Hotel
04.2006 - 06.2007
Sales Manager
The Westin Taipei Hotel
12.1999 - 03.2005
Secretary of Catering Department
The Grand Hyatt
06.1996 - 07.1999
Master of Science - Hotel Management
Sheffield Hallam University