Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Teresa Smith

Clearlake,CA
Teresa Smith

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.

Overview

29
years of professional experience

Work History

Grant Development
Dunnigan, CA

Manager
07.2019 - 03.2024

Job overview

  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Northern Cal Crime Patrols
Woodland, CA

Operations Manager
09.1995 - 07.2013

Job overview

  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Education

San Jose College
San Jose, CA

Some College (No Degree) from Business Administration

University Overview

Skills

  • Strategic Planning
  • Expense Tracking
  • Workforce Management
  • Marketing
  • Contract Management
  • Staff Training and Development
  • Performance Evaluations
  • Cross-functional team management
  • Complex Problem-Solving
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Customer Service
  • Problem Resolution

Timeline

Manager
Grant Development
07.2019 - 03.2024
Operations Manager
Northern Cal Crime Patrols
09.1995 - 07.2013
San Jose College
Some College (No Degree) from Business Administration
Teresa Smith