Teresa Smith
Shawnee,OK
Summary
Versatile and detail-oriented professional, excelling in adaptability, customer service, and data entry. Demonstrated ability to enhance team collaboration and significantly improve client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Licensing Agent
Citizen Potawatomi Nation Gaming Commission
03.2022 - 07.2024
- Maintained applicant/client confidentiality throughout processing and employment.
- Performed background investigations using public websites and 3rd party companies to determine applicant/client suitability for casino gaming license.
- conducted applicant/client interviews to obtained additional information and documentation as required by federal and company policy.
- Operated specialized photographic equipment to obtain photographs for identification cards and gaming license database.
- Issued casino gaming license to applicant/client found suitable for gaming license.
- Answered phone calls and directed them appropriate personnel.
- Sent and received emails on daily basis.
- Scheduled appointments and updated calender as needed.
- Set up new applicant/client records, updated and maintained established records.
- Performed routine data entry and document management.
- Also performed listed duties below for licensing clerk.
Licensing Clerk
Citizen Potawatomi Nation Gaming Commission
07.2021 - 03.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Set up new applicant/client files-greet upon arrival, scanned and filed id's, input information into gaming database.
- Answered phone calls and directed them to appropriate personnel.
- Scheduled appointments and updated calender as needed.
- Operated specialized photographic equipment to obtain photographs for identification cards and gaming license database.
- Performed routine data entry and document management.
- Worked well in a team setting, providing support and guidance.
Hotel Front Desk Clerk
Grand Casino Hotel & Resort/CPN
05.2019 - 07.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries, make reservations and transfer calls to correct departments and personnel.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
Hotel Housekeeper
Grand Casino Hotel & Resort/CPN
05.2017 - 05.2019
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Used proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Retail Sales Associate
Firelake Designs/Citizen Potawatomi Nation
08.2016 - 05.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree -
Bacone College
Muskogee, OKNo Degree -
Fort Lewis College
Durango, COHigh School Diploma -
Shawnee High School
Shawnee, OKSkills
- Adaptability and Flexibility
- Attention to Detail
- Data entry
- Customer Service
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Licensing Agent
Citizen Potawatomi Nation Gaming Commission
03.2022 - 07.2024
Licensing Clerk
Citizen Potawatomi Nation Gaming Commission
07.2021 - 03.2022
Hotel Front Desk Clerk
Grand Casino Hotel & Resort/CPN
05.2019 - 07.2021
Hotel Housekeeper
Grand Casino Hotel & Resort/CPN
05.2017 - 05.2019
Retail Sales Associate
Firelake Designs/Citizen Potawatomi Nation
08.2016 - 05.2017
No Degree -
Bacone College
No Degree -
Fort Lewis College
High School Diploma -
Shawnee High School
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