Teresa Smith
Summary
I am a hardworking, dependable person offering 2+ years processing mailpieces and packages to foster timely delivery. Skilled in managing fluctuating workloads in production-driven settings.
While my 2 years +experience in mail handling with Crosman Corporation may not be an exact match to the mail room position with the GVPS I am confident in the fact that because I am equipped with strong problem-solving abilities, an eager willingness to learn, and excellent communication skills I would make a valuable member of your team. I am always ready to tackle new challenges with dedication and enthusiasm!!
Overview
34
34
years of professional experience
Work History
Mail Processing Clerk/Service Parts Order Manager
CrosmanCorporation
09.2022 - Current
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
- Labeled packages with clear, correct information to reduce mailing errors.
- Enhanced customer satisfaction by promptly addressing and resolving service parts-related issues.
- Established consistent protocols for handling urgent orders, prioritizing time-sensitive requests efficiently without compromising routine operations.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Tool Crib Manager
CrosmanCorporation
02.1991 - 09.2022
- Promoted workplace safety by enforcing proper handling techniques and storage procedures for hazardous materials.
- Collaborated with engineering teams to identify and source specialized tools or equipment needed for specific projects, ensuring timely completion of tasks.
- Improved tool tracking accuracy by conducting thorough audits and reconciling discrepancies in inventory records.
- Maximized available storage space through effective organization techniques, enabling quick retrieval of necessary items.
- Coordinated with department supervisors to forecast tooling needs, anticipating resource requirements for upcoming projects.
- Enhanced operational efficiency by implementing a computerized inventory management system for the tool crib.
- Assisted in resolving critical tool shortages during high-demand periods by identifying alternative solutions or expediting orders from suppliers when necessary.
- Unpacked, inspected and stored new tools according to crib plans.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Received incoming shipments of tools and equipment from trucks.
- Collaborated with manufacturing and supply chain management.
Education
Associate of Applied Science - Data Processing
Finger Lakes Community College
Canandaigua, NY01.1988
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Workplace Safety
- Labeling and Packaging
- Handling and sorting mail
- Customer Service
- Mailroom Equipment Operation
- Mail distribution
- Postal regulations knowledge
- ERP Software
Hobbies
When I am not working I enjoy camping, making cookies with my mom and deer hunting with my husband.
We also enjoy spending time with our 6 month old grandson.
Timeline
Mail Processing Clerk/Service Parts Order Manager
CrosmanCorporation
09.2022 - Current
Tool Crib Manager
CrosmanCorporation
02.1991 - 09.2022
Associate of Applied Science - Data Processing
Finger Lakes Community College
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