Teresa Smith
Elkhart,IN
Summary
Adept Medical Assistant with a proven track record at Wellpath, showcasing exceptional patient care coordination and EMR expertise. Demonstrates a compassionate approach to patient interactions, enhancing satisfaction and trust. Achieved a notable increase in clinic efficiency through meticulous medical records management and effective team collaboration. Possesses strong phlebotomy skills and a commitment to maintaining confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellpath
06.2021 - 12.2024
- Pull medications for A/B Pod Or G/J Pod
- Medication pass
- Collect medical paperwork
- Chart in EMR system
- Medical check ins with inmates
- Distribute Suboxone
DSP
Samlind Of Indiana
01.2019 - 01.2021
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Medical Assistant
Physical Urgent Care
06.2021 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Shift Lead
Wendys Restraunt
05.2016 - 09.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Medical Assistant - Medical Assistant
Ross Medical Educational Center
Granger, IN06.2021
High School Diploma - General Studies
Penn High School
Mishawaka, IN02.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Sterile technique
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- Simple dressings
- Inventory management
- Payment collection
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Medical office management
- Healthcare software proficiency
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
Certification
Medical Assistant
BLS
CPR
Timeline
Medical Assistant
Wellpath
06.2021 - 12.2024
Medical Assistant
Physical Urgent Care
06.2021 - 08.2023
DSP
Samlind Of Indiana
01.2019 - 01.2021
Shift Lead
Wendys Restraunt
05.2016 - 09.2019
Medical Assistant
BLS
CPR
Medical Assistant - Medical Assistant
Ross Medical Educational Center
High School Diploma - General Studies
Penn High School
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