Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Teresa Smith

Newport,MI

Summary

Dynamic sales professional with a proven track record at Jcpennys, excelling in customer relations and upselling techniques. Skilled in strategic planning and team leadership, I consistently exceed sales goals while enhancing customer satisfaction through effective communication and relationship building. Recognized for boosting revenue by targeting high-potential accounts and delivering exceptional service. Proficient in POS operating systems and altrametrics time keeping system.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Representative

Jcpennys
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Associate

ABC Warehouse
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Crew Trainer

Pizza Hut
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Enhanced team performance by conducting detailed training sessions on customer service best practices.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.

Shift Manager

McDonald's
01.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Implemented policies and standard operating procedures for continuous improvement.

Education

None - Secondary Education

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Wayne Memorial High School
Wayne, MI
06.2003

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales strategy development
  • Product and service sales
  • Customer retention
  • Negotiation tactics
  • Upselling and cross selling
  • Process improvement
  • Strategic planning
  • Staff training
  • Performance tracking
  • Records management
  • Account servicing
  • Time management
  • Customer experience enhancement
  • Exceeds sales goals
  • Team leadership
  • Product knowledge
  • Attention to detail

Certification

Serve safe certified

Timeline

Shift Manager

McDonald's
01.2021 - Current

Sales Representative

Jcpennys

Sales Associate

ABC Warehouse

Crew Trainer

Pizza Hut

None - Secondary Education

Eastern Michigan University

High School Diploma -

Wayne Memorial High School

Similar Profiles

CREATE PROFILE
Teresa Smith