TERESA SMITH
Everett,WA
Summary
Dynamic quality production manager at Boeing with expertise in quality compliance and performance metrics. Led lean initiatives that improved first-pass yield and established a culture of accountability. Skilled in mentoring teams and optimizing supplier management to drive operational excellence and continuous improvement.
Overview
38
38
years of professional experience
Work History
Quality Production Manager
Boeing
Everett , Washington
12.2023 - Current
- Establish strategic quality objectives for propulsion production aligned with corporate goals.
- Fostered zero defects culture emphasizing accountability, safety, and continuous improvement across all shifts.
- Own enterprise quality management system for compliance with AS9100 and customer requirements.
- Ensure configuration control, critical characteristics management, and product traceability for flight hardware.
- Develop supplier quality strategy for critical propulsion suppliers to enhance supply chain integrity.
- Developed supplier quality strategy for critical propulsion suppliers to strengthen supply chain integrity.
- Sponsored Lean/Six Sigma initiatives targeting first-pass yield improvement and defect reduction.
- Root-cause investigations for major non-conformances with verification of effectiveness.
Teamlead/Shop Steward
Boeing
Everett, Washington
03.2008 - 12.2023
- Managed performance of 30 employees, correcting issues to enhance efficiency.
- Established clear objectives guiding team to achieve 15 perfect builds.
- Collaborated with team members to meet production targets and tight deadlines, increasing output by 10%.
- Worked with team to achieve production goals under tight deadlines.
- Trained five or more team members on production standards, specifications, and safety practices.
- Maintained safe working environment through strict enforcement of safety protocols and compliance.
- Mentored employees on career development to foster professional growth and advancement opportunities.
- Coordinated resources to address obstacles, ensuring timely completion of assigned tasks.
OPERATIONS MANAGER
HOMESTREET BANK
05.1988 - 10.2006
- Supervised operations staff of 15, ensuring compliance with policies and regulations.
- Led hiring, onboarding, and training processes to meet business needs.
- Implemented process improvements that reduced turnaround time by 8-10%, shaping organizational culture.
- Established effective communication among unit staff and leadership, reducing miscommunications and enhancing operational clarity.
- Established effective communication among unit staff and leadership, minimizing miscommunications.
- Identified individual strengths of employees, initiating a mentoring program that fostered skill development and team cohesion.
- Analyzed key performance metrics, presenting actionable insights to senior management to inform strategic decisions.
- Assessed employee skills, launching a mentoring program to enhance performance.
Education
Diploma -
Evergreen High School
Burien, WA06.1984
Skills
- Quality management and performance metrics
- Quality compliance
- Lean manufacturing and process optimization
- Supplier management
- Risk assessment
- Data analysis
- Effective communication and staff mentoring
Accomplishments
- Developed solutions to employees concerns and streamlined work more effectively through research and development of new systems.
- Resolved several disputes internally and management by facilitating team-building exercises with weekly meetings where employees could have dialogue and voice their opinions in a safe environment
- Met deadlines for annual audits and finance reports deadlines.
- Reduced production build time by streamlining processes and overbuild with accuracy and efficiency.
- Collaborated with team of engineering, manufacturing, safety, tooling and standards in a development of new design and processes to effectively improve ergonomics, processes, and time reduction of product accuracy and efficiency.
Timeline
Quality Production Manager
Boeing
12.2023 - Current
Teamlead/Shop Steward
Boeing
03.2008 - 12.2023
OPERATIONS MANAGER
HOMESTREET BANK
05.1988 - 10.2006
Diploma -
Evergreen High School