Teresa Soriano
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Recruiter
Atlantic Workforce Inc
08.2022 - Current
- Answering phones and email in a consistent timing manner
- Resolve any pay issues
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Front desk
Colonial Insurance
08.2021 - 08.2022
- Welcome Customers, Ability to inform Colonial services, Communication tools ( phone & email ), Software expertise, Analyzed customer data, Knowledge on running background and drivers history, Demonstrate strong communication skills, Ability to analyze polices
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
Lead / Manager
Cricket Wireless
07.2019 - 08.2021
- Friendly welcome customers
- Ability to work in high pressure and resolve any inconvenience .
- Ensure cleanliness and organization for the store
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Negotiated contracts with vendors, securing favorable terms that aligned with company goals while minimizing expenses.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Rep
Cricket Wireless
05.2017 - 07.2019
- Welcome Customers and Provide exceptional customer service
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
High School Dipolma -
Meadowcreek High School
Skills
- Active Listener
- Customer Service
- Bilingual (English and Spanish)
- Multitask
- Communication skills
- Technical skills
- Sales experience
- Recruiting
- Data analyzed
- Leadership
- Microsoft 365
- Sales
- Conflict resolution
- Strong Team work
- Recruiting and Sourcing
- Team Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Recruiter
Atlantic Workforce Inc
08.2022 - Current
Front desk
Colonial Insurance
08.2021 - 08.2022
Lead / Manager
Cricket Wireless
07.2019 - 08.2021
Sales Rep
Cricket Wireless
05.2017 - 07.2019
High School Dipolma -
Meadowcreek High School
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