Teresa Sorto
Woodbridge,VA
Summary
Human Resources professional with experience in federal government payroll processing and issues resolutions, workload assignments and oversight of work-in-progress until completed. Collaborative team player with extensive Office of Personnel Management (OPM) knowledge of payroll regulations and guidelines. Specializing in strategic planning and management and the importance of data management.
Overview
12
12
years of professional experience
Work History
Management and program analyst (GS-0343-13)
US Department of Homeland Security
05.2023 - Current
- Apply experience and comprehensive knowledge of assigned program principles, concepts, regulations, and practices, analytical methods and techniques performing multiple, varying, and complete assignments in assigned program area
- Serve as Program Manager for all Internal Announcements
- Complete draft vacancy announcements via USA Staffing for hiring manager review
- Complete preliminary review of applicants and issue certificates via USA Staffing once vacancy announcement has closed
- Track vacancy life cycle from start to finish
- Answer internal hiring procedure inquiries
- Ensure policy and standards are met within vacancy announcement cycle
- Serve as Program Manager for Cyber Pay Incentive Program
- Review Cyber Pay packages for eligibility and compliance
- Submit Cyber Pay packages for budgetary review and approval and internal approvals as needed
- Submit Cyber Pay packages via ServiceNow (the workflow platform) for payroll review and approval prior to process
- Serve as Program Manager for Quarterly Awards Ceremony for workforce recognitions
- Coordinate with managers and directors to schedule quarterly ceremony
- Coordinate with facilities, IT, and Media services to ensure support for ceremony
- Coordinate with managers to gather professional achievements for the quarter
- Print length of service certificates for the quarter
- Serve as Program Coordinator for any time awards
- Receive requests for time-off, on-the-spot, and special act awards
- Complete quality check of forms for completeness and compliance
- Submit forms for budgetary review and approval
- Submit awards to FHR Navigator (HR ticketing system) for payroll processing.
SENIOR HUMAN RESOURCES SPECIALIST - QUALITY CONTROL
Golden Key Group
02.2021 - 05.2023
- Provide Quality Control support for all areas of Payroll for multiple Bureaus of the Department of Commerce
- Pull reports within the ServiceNow system to complete quality review in a timely manner and ensure Payroll Specialists meet Service Level Agreements
- Complete quality review of all Payroll actions to ensure accuracy and compliance with policies and procedures
- Including but not limited to Lump Sum Payments, Credit Hours Payments, EPP SINQ Errors, Compensatory Time Payments, State and Federal Tax updates, Debt Explanations, Manual Salary payments, Leave Data Transfers, Re-issuing returned Payments, Commercial Garnishments and Child Supports, as well as Student Loan Repayments
- Assist Payroll Specialists with resolving complex Payroll cases such as pay discrepancies, tax related inquiries, and complex debt explanations
- Assist in creating and maintaining Desktop Procedures and Job Aids for the various Payroll areas
- Assist in providing documentation and explanations for compliance audits.
HR SPECIALIST II
Parker Tide (Sub-contract for Deloitte)
09.2019 - 01.2021
- Provide full payroll support for the Transportation Security Administration
- Serve as point of contact for escalated payroll cases and assign accordingly
- Created and managed a Payroll specific employee engagement program to boost team moral
- Serve as the lead for reviewing and updating Standard Operation Procedures
- Manually process Lump Sum Payments for separated employees
- Process Child Support and Garnishments received for employees
- Re-issue returned payments in accordance with the Cancel Pay Report
- Research and resolve tax related inquiries and pay discrepancies
- Process address change requests, direct deposit forms, State Tax Withholdings forms, and State Tax Waiver forms as applicable
- Process VLTP Recipient, VLTP Donor and VLTP Closeout Audits transactions
- Process Leave Data transfers and SF1150 requests
- Resolve payroll related EPP SINQ errors.
SENIOR COMPENSATION ANALYST
ASM Research
07.2017 - 09.2019
- Provide payroll support to employees in the multiple Bureaus of the Department of Commerce
- Process Lump Sum Payments and Credit Hours Payments for separated employees
- Process Compensatory Time Payouts for Exempt and Non-Exempt employees
- Resolve payroll related EPP SINQ errors
- Process address change requests, State Tax Withholdings forms, and State Tax Waiver forms as applicable
- Update employee Time-off Award balances in WebTA on a bi-weekly basis
- Process Leave Data transfers and SF1150 requests
- Complete salary breakdowns to explain changes driven by Personnel actions
- Re-issue returned payments in accordance with the Cancel Pay Report
- Complete basic leave audits to update leave balances based on SCD changes and to resolve leave error codes
- Process approved Pay Cap Waivers for employees that exceed the bi-weekly pay cap
- Process Professional Liability Insurance Reimbursement requests
- Process Union Dues and Fitness Center Enrollment/Cancellation requests
- Assist in editing Desktop Procedures for various areas of Compensation
- Complete profile updates/changes within WebTA.
PAYROLL ADMINISTRATOR/PERSONNEL ASSISTANT III
Leidos/Lockheed Martin
08.2016 - 07.2017
- Provide full range administrative work assignments in support of Payroll Manager for the Transportation Security Administration
- Utilize my fluency in Spanish to assist employees and other OHCAccess employees with problems and solutions that are better made with Spanish fluent TSA employees, especially in Puerto Rico and overseas situations
- Complete bi-weekly case assignments for payroll team
- Compile daily reports of case inventory to ensure metrics are reported in a timely fashion
- Complete bi-weekly Ding/No Ding Reports across departments to effectively measure metrics, as required by contract specification
- Serve as point of contact for escalated payroll cases and assign accordingly
- Process VLTP Recipient, VLTP Donor, VLTP Closeout Audits, Time-off Awards and Allotment reissue transactions
- Assisted in processing over 1000 CFC Payroll action cases using the EmpowHR system
- Received a performance award for completing project in a timely fashion
- Track open Payroll action items, open SPPS cases, and open ELTP cases on a weekly basis for TSA
- Complete weekly Payroll information slides to track inventory and create transparency within all areas of PP&B.
MEETING MANAGEMENT SUPPORT
Lockheed Martin
06.2015 - 08.2016
- Provided full range program/meeting assistance in support of Program Manager for the U.S
- Military Health System
- Prepared meeting minutes in narrative form
- Compiled presentations for customer; edited slides, charts, and tables using MS Word, Excel, and PowerPoint
- Edited documents for accuracy
- Coordinated committee meetings; distributed meeting materials, set up audio conferences, and tracked presentations from speakers
- Created and tracked listings of open action items
- Followed up to assure timely resolution.
CONTRACT ADMINISTRATOR
Northeast Contracting Corp.
06.2012 - 06.2015
- Front desk position at a roofing company
- Answered phone calls, took service requests, and scheduled work, dispatched service crews to job sites
- Coordinated, scheduled, and arranged meetings including audio and video conference call
- Created American Institute of Architects (AIA) Contracts for new projects
- Assisted in billing and completing payroll for specific pay-scale contracts
- Managed bill collection, monitored accounts, and prepared and maintained financial data
- Kept monthly work completion charts up to date.
Education
Bachelor of Science in HEALTHCARE ADMINISTRATION/MANAGEMENT -
Stratford University
Woodbridge, VASkills
- Microsoft Office Suite
- USA Staffing/USA Jobs
- Microsoft SharePoint
- Siebel
- ServiceNow
- FHR Navigator
- NFC Reporting Center
- Special Payroll Processing System (SPPS) application
- Fluent in Spanish
- Strategic Planning
- Business process improvement
- User Acceptance Testing
- Proficient in RUMBA/NFC, WebTA
- EmpowHR and HRConnect
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Organization and Time Management
- Problem Resolution
Timeline
Management and program analyst (GS-0343-13)
US Department of Homeland Security
05.2023 - Current
SENIOR HUMAN RESOURCES SPECIALIST - QUALITY CONTROL
Golden Key Group
02.2021 - 05.2023
HR SPECIALIST II
Parker Tide (Sub-contract for Deloitte)
09.2019 - 01.2021
SENIOR COMPENSATION ANALYST
ASM Research
07.2017 - 09.2019
PAYROLL ADMINISTRATOR/PERSONNEL ASSISTANT III
Leidos/Lockheed Martin
08.2016 - 07.2017
MEETING MANAGEMENT SUPPORT
Lockheed Martin
06.2015 - 08.2016
CONTRACT ADMINISTRATOR
Northeast Contracting Corp.
06.2012 - 06.2015
Bachelor of Science in HEALTHCARE ADMINISTRATION/MANAGEMENT -
Stratford University
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