Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Spangehl

Arizona City,AZ

Summary

Proficient in documentation management and effective communication, with a focus on optimizing member experiences. Experienced in processing prior authorizations and improving patient outcomes through data analysis and teamwork.

Overview

11
11
years of professional experience

Work History

Optum Engage Specialist

United Health Group, Optum
Arizona City, AZ
12.2025 - Current
  • Supported data analysis efforts to improve member outcomes and operational efficiency.
  • Collaborated with cross-functional teams to streamline workflows and enhance service delivery.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Clinical Administrative Coordinator

United Health Group, Optum
Arizona City, AZ
11.2020 - 12.2024
  • Processed prior authorization requests efficiently, ensuring compliance with insurance guidelines.
  • Reviewed medical documentation to determine eligibility for services and treatments.
  • Communicated effectively with healthcare providers to gather necessary information for approvals.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.

Pharmacy Care Coordinator

Humana
Arizona City, AZ
12.2014 - 11.2020
  • Coordinated medication therapy management to optimize patient outcomes.
  • Developed and maintained strong relationships with healthcare providers and patients.
  • Implemented care plans in collaboration with interdisciplinary teams to enhance service delivery.
  • Analyzed patient data to identify gaps in care and recommend actionable solutions.

Education

High School Diploma -

Muscatine High School
Muscatine, IA

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • EMR/EHR, Excel, Word

Timeline

Optum Engage Specialist

United Health Group, Optum
12.2025 - Current

Clinical Administrative Coordinator

United Health Group, Optum
11.2020 - 12.2024

Pharmacy Care Coordinator

Humana
12.2014 - 11.2020

High School Diploma -

Muscatine High School

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