Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Spiotta

Oakbrook Terrace,IL

Summary

Loan Officer with extensive experience in credit analysis and compliance verification at Paycheck Solutions. Demonstrated ability in relationship management and conflict resolution, driving significant loan business growth while maintaining high customer satisfaction. Recognized for meticulous attention to detail and adeptness in resolving complex issues, committed to delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Loan Officer

Paycheck Solutions
Bloomingdale, IL
08.2024 - 02.2025
  • Verified accuracy of loan documents prior to approval to ensure compliance.
  • Provided customer service support throughout application and closing processes.
  • Developed relationships with potential customers to drive loan business growth.
  • Approved or denied loan applications based on established guidelines.
  • Responded promptly to customer inquiries regarding accounts and lending operations.
  • Approved loans within specified limits or referred to appropriate authority for further review.

CNA

River crossing of Saint Charles
St. Charles, IL
04.2023 - 04.2024
  • Assisted patients with range of motion exercises and rehabilitative activities per physician orders.
  • Recognized signs of abuse and neglect, reporting incidents according to policy.
  • Supported patients in ambulation and transfers using proper body mechanics.
  • Provided emotional support to families during challenging situations.
  • Documented patient care services accurately in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality.
  • Facilitated communication among patients, family members, and healthcare professionals.
  • Maintained thorough patient records, updating healthcare team on status changes.

CNA

Bria of Geneva
Geneva , IL
09.2022 - 11.2023
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Provided emotional support to family members during difficult times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Receptionist

Volvo car of Lisle
Lisle, IL
07.2021 - 07.2022
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Monitored office supplies inventory and placed orders when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Responded to inquiries from internal staff members regarding office operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Administrative Assistant

amazon fresh
Naperville, IL
02.2018 - 07.2021
  • Facilitated interdepartmental communication to enhance collaboration and project efficiency.
  • Provided comprehensive administrative support to executive team, managing calendars and scheduling meetings.
  • Maintained inventory of office supplies by regularly assessing stock levels and placing orders.
  • Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and organization.
  • Ensured operational efficiency of office equipment, including printers, copiers, and fax machines.
  • Handled confidential documents in accordance with established protocols to maintain security.
  • Responded to phone calls and emails, delivering timely information and improving business correspondence.
  • Monitored office equipment performance, implementing maintenance procedures to prevent downtime.

Customer Service Representative

Dysonics
Naperville, IL
02.2018 - 07.2021
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Wheaton Warrenville South
Wheaton
05-2015

Skills

  • Loan processing
  • Credit analysis
  • Compliance verification
  • Relationship management
  • Risk assessment
  • Customer service
  • Data entry
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Time management
  • Effective communication
  • Sales expertise
  • Customer service-focused
  • Reliable

Timeline

Loan Officer

Paycheck Solutions
08.2024 - 02.2025

CNA

River crossing of Saint Charles
04.2023 - 04.2024

CNA

Bria of Geneva
09.2022 - 11.2023

Receptionist

Volvo car of Lisle
07.2021 - 07.2022

Administrative Assistant

amazon fresh
02.2018 - 07.2021

Customer Service Representative

Dysonics
02.2018 - 07.2021

High School Diploma -

Wheaton Warrenville South

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