Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Spruill

Summary

Ambitious professional self driven individual that is Competent and equipped with solid time management and interpersonal skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner

PhorJays LLC
09.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Adhered to building codes and regulations in planning and construction phases for full project compliance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
  • Implemented strategies to reduce costs, improve productivity and reduce waste.
  • Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Prepared annual budgets with controls to prevent overages.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.

Packaging Operator

United Parcel Service
10.2009 - Current


  • Work in accordance to OSHA regulations with HAZMAT packages
  • Reduced inefficiencies by increased productivity for drivers by providing quality loads
  • Deal with customers concerning different issues.
  • Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.

Sales Associate

Exquisite Sneaker Store
11.2011 - 12.2012
  • Greet and Interact with customers, increase the sales of the company by using sales methods, help customers make selections and build confidence while ensuring high levels of customers satisfaction through great sales service.
  • Utilized customer feedback to improve services and apply best practices.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Childcare Provider

NYC DYCD/YEP
03.2003 - 10.2009
  • Task included helping improve the growth of and caring for children when parents are at work or tending to other obligations
  • Detailed accountability for aiding children in discovering their interests, increasing talents, building confidence and learning how to correctly work independently and within a group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Developed age-appropriate activities and crafts to engage children.

Education

Associate - Human Services

TCI College
New York, NY
08.2019

Skills

  • Business Management
  • Project Estimating
  • Small Business Operations
  • Bidding Processes
  • Verbal and Written Communication
  • Time Management
  • KPI Management
  • Administrative Oversight
  • Budget Administration
  • Regulatory Compliance
  • Policies and Procedures Development
  • Entrepreneurial Personality

Certification

  • Lead Renovation, Repair and Painting Certified, Accredited Lead Inspection, INC. - 08/19/2021 - 08/19/2025
  • Certified General Contractor, NYC Department of Consumer and Worker Protection.- 02/16/2023-02/28/2025

Timeline

Owner

PhorJays LLC
09.2019 - Current

Sales Associate

Exquisite Sneaker Store
11.2011 - 12.2012

Packaging Operator

United Parcel Service
10.2009 - Current

Childcare Provider

NYC DYCD/YEP
03.2003 - 10.2009

Associate - Human Services

TCI College

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Teresa Spruill