Teresa Spurgeon
Port Charlotte
Summary
Motivated and ambitious person with communication skills. I recently moved to Florida seeking a new role in the banking industry. All my careers have had either details to number and/or customer service duties. I would like to have the oppertunity to join your team,
Overview
27
27
years of professional experience
Work History
Optician
Walman Optical
Oak Creek
07.2010 - 11.2022
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Supervised and contributed to training student opticians.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Verified finished lenses ground to prescription specifications.
Cook/Restaurant Waitress
Darlington Mini Mart
Darlington
05.2008 - 07.2010
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
Optician
Walmat Optical Lab
Crawfordsville
08.1995 - 12.2008
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Supervised and contributed to training student opticians.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Education
Medical Assisting - Pharmacy
Ivy Tech Community College of Indiana
Indianapolis, IN05.2010
Skills
- Planning & Organizing
- Reliable & Trustworthy
- Problem Resolution
- Computer Skills
- Organizational Skills
- Data Verification
- Provider Training
- MS Office
- Student Optician Training Supervision
- Verbal and Written Communication
- Billing Processing
- Inventory Management
- Frame Repair
- Vision Aid Fittings
- Supply and Equipment Ordering
- Customer Service
- Problem-Solving
Timeline
Optician
Walman Optical
07.2010 - 11.2022
Cook/Restaurant Waitress
Darlington Mini Mart
05.2008 - 07.2010
Optician
Walmat Optical Lab
08.1995 - 12.2008
Medical Assisting - Pharmacy
Ivy Tech Community College of Indiana