Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Teresa Stott

Management
Kirbyville,TX

Summary

I have helped run a flooring installation company for 30 years. I have experience in customer service, hands on work, bookkeeping, scheduling, ordering, training, and supervising. Authorized to work in the US for any employer

Overview

32
32
years of professional experience

Work History

Sales Associate

Mitchell Saw And Supply
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Office Manager and Bookkeeper/Flooring Instalation

TK's Flooring
05.1991 - 08.2021
  • I have worked the last 30 years with my husband in the flooring installation business
  • I spent the first 24 helping install as well as handling customer service and payroll
  • I quit installing about 5 years ago and focus solely on office aspects of the job now
  • I handle all customer and supplier calls, assisting customers, scheduling of estimates and work, bill payments and collections, and bookkeeping
  • I am looking for something that keeps me busy and involved where I can let my varied skills shine and be an asset to this company
  • Maintained and supervised office operations
  • Communicated with clients
  • Supervised office staff
  • Supported and trained staff
  • Assisted customers with flooring selection
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Calculated deductions and processed payroll for employees.
  • Reported financial data and updated financial records in ledgers and journals.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Identified accounting errors by developing cross-referencing databases.
  • Created plans to remedy financial discrepancies and reconcile issues with records.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.

Education

None - Computer Networking

Lamar University

Associate - Accounting

OKC Community College

Ged - General

Yukon High School
Yukon, OK
05.1985

Skills

  • Receptionist
  • Scheduling
  • Data Entry
  • Bookkeeping
  • Office Management
  • Customer service
  • Computer skills
  • Leadership
  • Sales
  • English
  • Certifications and Licenses
  • Driver's License
  • March 2022 to February 2031
  • Class C
  • Sales Expertise
  • Sales Generation
  • Inventory Control Procedures
  • Membership Sales
  • Order Processing
  • Cash Handling
  • Sales Goal Attainment
  • Stockroom Upkeep
  • Retail Loss Prevention
  • Upselling Techniques
  • Educational Sales
  • POS System Operations
  • Customer Needs Assessment
  • Product Recommendations
  • Customer Service
  • Verbal and Written Communication
  • Time Management
  • Teamwork and Collaboration
  • Dispute Mediation
  • Stocking and Receiving
  • Speaking Clearly
  • Stockroom Organizing
  • Sales Optimization
  • Retail Knowledge
  • Upselling Strategies
  • Suggestive Selling
  • Corrective Actions
  • Effective Selling Techniques
  • Returns and Refunds
  • Sales Principles
  • Shrinkage Prevention
  • Sales Communications
  • Promotional Sales Events
  • Cash Register Operations
  • Sales Representation
  • Signage Changes
  • Following Up with Clients
  • Customer Understanding
  • New Business Opportunities
  • Productivity Maximization
  • Shrink Minimization
  • Merchandising

Timeline

Sales Associate

Mitchell Saw And Supply
08.2021 - Current

Office Manager and Bookkeeper/Flooring Instalation

TK's Flooring
05.1991 - 08.2021

None - Computer Networking

Lamar University

Associate - Accounting

OKC Community College

Ged - General

Yukon High School

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