Teresa Suarez
Port Saint Lucie
Summary
Compassionate Patient Care Technician, specialized in Trauma settings, known for high productivity and efficiency in task completion. Skilled in patient monitoring, emergency response, and medical equipment operation. Excel in communication, empathy, and teamwork to enhance patient care outcomes.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
AbbVie
North Chicago, IL
06.2025 - Current
- Managed insurance verification procedures, ensuring accurate billing and compliance with regulations.
- Maintained patient confidentiality by adhering to HIPAA guidelines and policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Patient Care Technician, ICU
HCA Lawnwood Hospital
Ft. Pierce, Florida
09.2015 - Current
- Administered medications to patients in accordance with physician orders.
- Provided emotional support to patients and their families during stressful times.
- Assisted nurses and physicians with patient treatments, exams, and diagnostic tests.
- Documented all patient care activities in the medical record accurately and timely.
- Performed phlebotomy procedures to collect specimens for laboratory analysis.
- Facilitated discharge planning process by providing education on home health services or follow up appointments.
- Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
- Participated in training sessions regarding new policies or procedures related to medical insurance processing.
Assistant Sales Representative
Allegiance Advisors Solution
Stuart,, FL
03.2010 - 05.2018
- Assisted in resolving customer complaints by providing solutions and alternatives.
- Attended networking events, conferences, trade shows. in order to build relationships with potential customers or partners.
- Generated reports on daily, weekly and monthly sales activity.
- Coordinated with other departments in order to ensure timely delivery of services or products.
- Provided quotes on various types of insurance policies.
- Processed new policy applications and updated existing policy documents.
Customer Service Representative
Quality Inn
Port Saint Lucie, FL
05.2013 - 05.2016
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Health Sciences
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Port St. Lucie High School
Port Saint Lucie, FL01-2008
Skills
- Patient care
- Medication administration
- Clinical documentation
- Patient education
- Insurance processing
- Customer service
- Problem solving
- Time management
- Teamwork
- HIPAA compliance
- Insurance verification
- Patient registration
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Specialist
AbbVie
06.2025 - Current
Patient Care Technician, ICU
HCA Lawnwood Hospital
09.2015 - Current
Customer Service Representative
Quality Inn
05.2013 - 05.2016
Assistant Sales Representative
Allegiance Advisors Solution
03.2010 - 05.2018
Some College (No Degree) - Health Sciences
Indian River State College
High School Diploma -
Port St. Lucie High School