Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Suarez

Port Saint Lucie

Summary

Compassionate Patient Care Technician, specialized in Trauma settings, known for high productivity and efficiency in task completion. Skilled in patient monitoring, emergency response, and medical equipment operation. Excel in communication, empathy, and teamwork to enhance patient care outcomes.

Overview

16
16
years of professional experience

Work History

Patient Access Specialist

AbbVie
06.2025 - Current


  • Managed insurance verification procedures, ensuring accurate billing and compliance with regulations.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.

Patient Care Technician, ICU

HCA Lawnwood Hospital
09.2015 - Current
  • Administered medications to patients in accordance with physician orders.
  • Provided emotional support to patients and their families during stressful times.
  • Assisted nurses and physicians with patient treatments, exams, and diagnostic tests.
  • Documented all patient care activities in the medical record accurately and timely.
  • Performed phlebotomy procedures to collect specimens for laboratory analysis.
  • Facilitated discharge planning process by providing education on home health services or follow up appointments.
  • Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
  • Participated in training sessions regarding new policies or procedures related to medical insurance processing.

Assistant Sales Representative

Allegiance Advisors Solution
03.2010 - 05.2018
  • Assisted in resolving customer complaints by providing solutions and alternatives.
  • Attended networking events, conferences, trade shows. in order to build relationships with potential customers or partners.
  • Generated reports on daily, weekly and monthly sales activity.
  • Coordinated with other departments in order to ensure timely delivery of services or products.
  • Provided quotes on various types of insurance policies.
  • Processed new policy applications and updated existing policy documents.

Customer Service Representative

Quality Inn
05.2013 - 05.2016
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Some College (No Degree) - Health Sciences

Indian River State College
Ft. Pierce, FL

High School Diploma -

Port St. Lucie High School
Port Saint Lucie, FL
01-2008

Skills

  • Patient care
  • Medication administration
  • Clinical documentation
  • Patient education
  • Insurance processing
  • Customer service
  • Problem solving
  • Time management
  • Teamwork
  • HIPAA compliance
  • Insurance verification
  • Patient registration

Languages

Spanish
Native/ Bilingual

Timeline

Patient Access Specialist

AbbVie
06.2025 - Current

Patient Care Technician, ICU

HCA Lawnwood Hospital
09.2015 - Current

Customer Service Representative

Quality Inn
05.2013 - 05.2016

Assistant Sales Representative

Allegiance Advisors Solution
03.2010 - 05.2018

Some College (No Degree) - Health Sciences

Indian River State College

High School Diploma -

Port St. Lucie High School

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