Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Sussenbach

Greenville,IL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

Store Manager

Jack Flash
05.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Food Service Director

Bond County Community Unit #2
04.2016 - 05.2021
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Developed strategies to improve food service levels for busy facility handling 500 meals each day.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Food Service Manager

Bond County Community Unit #2
08.2004 - 04.2016
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed and approved employee schedules and timesheets.
  • Tracked food production levels, meal counts, and supply costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.

Education

Associate of Business Administration -

Sanford Brown College
Granite City, IL
05.1998

Skills

  • Employee Motivation
  • Shift Checklists
  • Accounting Techniques
  • Accurate Cash Handling
  • Corporate Social Responsibility
  • Business Management Principles
  • Staff Training
  • Order Supplies
  • Goals and Performance
  • Staff Management
  • Time Management
  • Sales Expertise
  • Microsoft Excel

Timeline

Store Manager

Jack Flash
05.2021 - Current

Food Service Director

Bond County Community Unit #2
04.2016 - 05.2021

Food Service Manager

Bond County Community Unit #2
08.2004 - 04.2016

Associate of Business Administration -

Sanford Brown College

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Teresa Sussenbach