Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Teresa Sydney

Minden

Summary

A seasoned Table Games Manager with a comprehensive background in overseeing gaming operations. Strengths include enhancing operational efficiency, staff training and development, compliance management, and customer service excellence. I look for ways to implement innovative strategies that boost revenue and improve team performance while maintaining the value of our team and guests. Demonstrated ability to lead diverse teams, and streamline processes for optimum functionality when needed.

Assertive professional, committed to keeping casino operations running smoothly, and maintaining a high level of guest satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

My years in the business have developed me into the leader I look for in others. Working hard to achieve personal goals, and to make it better for those who are the future of our company.

Overview

40
40
years of professional experience

Work History

Assistant Table Games Manager

Caesars Entertainment
Stateline
04.1985 - Current
  • Enhanced guest satisfaction by providing attentive customer service in the gaming area.
  • Monitored card counting and suspicious behavior to proactively mitigate cheating.
  • Supervised gaming tables and surrounding areas to enforce operational policies.
  • Resolved disputes between players or dealers in a professional manner.
  • Managed table games personnel by handling scheduling for our supervisors and managers, task delegation, and employee relations. I frequently answer Medialla referrals that involve dissatisfied guest experiences.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Managed table limits, credit extensions, and betting limits.
  • Ensured compliance with gaming regulations and laws. I am involved with Title 31 regulation as a gaming ambassador. I was also a leader in the testing of gaming regulations in the past.
  • Collaborated with marketing personnel to promote casino services and events. I coordinate and lead the 21 or Baccarat tournaments that are on the property.
  • Trained and supervised table games staff.
  • I am also a facilitator for the property, and I have been involved in training new staff, as well as current staff, throughout my career.
  • Completed day-to-day duties accurately and efficiently.
  • Recently, I have been involved with the remodel of Harvey's.
  • I have a good rapport with my team and other departments.

Education

Some College (No Degree) - Arts

Grossmont College
El Cajon, CA

Skills

  • Table games management
  • Guest relations
  • Performance evaluation
  • Team leadership
  • Policy enforcement
  • Business development
  • Active listening
  • Teamwork
  • Self motivation
  • Customer service

Affiliations

  • I enjoy living in Tahoe and the surrounding areas. Hiking, fishing and camping are always on the list of summer activities. I also love to travel the world.

Accomplishments

  • I have received the leader of the year award. Have achieved my goal of being in management and make a difference.

Timeline

Assistant Table Games Manager

Caesars Entertainment
04.1985 - Current

Some College (No Degree) - Arts

Grossmont College

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Teresa Sydney