Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Teresa Tedder

Jonesboro,Georgia

Summary

Talented Team Leader experienced and dedicated to enhancing playmaker/player satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Lead

TopGolf
05.2023 - Current
  • Improve team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

SERVICE MANAGER

O'Charleys
10.2022 - 05.2023
  • Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
  • Assessed customer service staff performance and provide feedback
  • Delegated tasks to employees to effectively complete projects
  • Supervised daily office operations and address any workplace inconsistencies or issues
  • Cultivated rapport with clients to build loyalty
  • Created and disseminate employee schedules to keep shifts properly staffed
  • Upheld established policies and procedures for maximum workplace efficiency
  • Communicated with customers in person and by phone to promote issue resolution and good customer service.

RESTAURANT MANAGER

Logan's Roadhouse
06.2020 - 10.2022
  • Maintained food and equipment inventories to support business demand
  • Kept accurate records in compliance with sanitation and food service requirements
  • Counted money and made bank deposits
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Coordinated kitchen workflow to optimize supply usage and preparation time
  • Assessed staffing needs and recruited staff, using internet and recruiting sites
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Investigated and resolved complaints regarding food quality and service
  • Scheduled and received deliveries and verified goods received against paperwork
  • Monitored employee and patron activities to enforce liquor regulations
  • Estimated food and beverage consumption to determine purchasing requirements.

ACCOUNT SPECIALIST

World Finance
10.2019 - 10.2021
  • Maintained knowledge of company products and made recommendations based on client needs and prices
  • Updated client information, contract changes and product prices in company databases
  • Forecasted company sales and met quarterly and annual financial targets using proven financial strategies
  • Entered customer transaction information into company databases
  • Developed strong relationships with clients to grow business networks
  • Generated leads and located opportunities for market expansion and business growth
  • Built and established strong relationships with customers, enabling long-term partnerships
  • Cold called potential customers to generate leads
  • Highlighted new products and company promotions during sales pitches
  • Monitored competitor trends and market shifts to maintain company relevance
  • Forecasted sales numbers to gauge product and campaign success
  • Responded promptly to customer queries to increase overall satisfaction
  • Cash handling and made bank deposits, wrote loan checks.

RESTAURANT MANAGER

Logan's Roadhouse
03.2011 - 10.2019
  • Created a training manual that was used as company standard until new front of house training material was created
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Coordinated with service providers to address equipment maintenance and waste removal
  • Monitored compliance with health and fire regulations to reduce risk
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Reviewed menus and analyzed recipes to assess labor and overhead costs
  • Established standards for personnel performance and customer service
  • Counted money and made bank deposits
  • Kept accurate records in compliance with sanitation and food service requirements
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Assessed staffing needs and recruited staff, using methods such as referrals, internet, and recruiting sites
  • Coordinated kitchen workflow to optimize supply usage and preparation time
  • Investigated and resolved complaints regarding food quality and service
  • Monitored budgets and payroll records to verify authorization of expenditures
  • Identified staff vacancies and recruited, interview and select applicants
  • Developed staff daily.

Skills

  • Anticipating Problems
  • Food Service
  • Team Development
  • Production Monitoring
  • Performance monitoring
  • Regulatory Compliance
  • Trend tracking
  • Complaint resolution
  • Diversity and Inclusion
  • Quality Control
  • Workplace Safety
  • Coaching and Mentoring
  • Player Focus

Certification

Serve safe certified

Timeline

Team Lead

TopGolf
05.2023 - Current

SERVICE MANAGER

O'Charleys
10.2022 - 05.2023

RESTAURANT MANAGER

Logan's Roadhouse
06.2020 - 10.2022

ACCOUNT SPECIALIST

World Finance
10.2019 - 10.2021

RESTAURANT MANAGER

Logan's Roadhouse
03.2011 - 10.2019
Serve safe certified

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Teresa Tedder