Teresa Thompson
St Louis,MO
Summary
Accomplished Shift Lead Manager at MERS Goodwill Industries, adept in inventory control and team motivation. Excelled in fostering a positive work environment, reducing employee turnover, and enhancing customer satisfaction. Skilled in both conflict resolution and efficient scheduling, I spearheaded initiatives that significantly improved business performance and operational efficiency.
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level lead position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Shift Lead Manager
MERS Goodwill Industries
08.2020 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw loading and unloading of packages in warehouse.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Kept accurate and detailed records of personnel progress and productivity.
Manager on Duty
Einsteins Bros Bagels
09.2012 - 06.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Home
03-2012
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Staff scheduling
- Motivation techniques
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Payment processing
- Schedule oversight
- Training and mentoring
- Handling customer complaints
- Safety compliance
- Staff motivation
- Decision-making
- Quality assurance
- Supply ordering
- Inventory control
- Documentation and reporting
- Inventory controls
- Flexible schedule
- Verbal and written communication
- Team building
- Compliance
- Shift leadership
- Reporting and documenting
- Scheduling expertise
- Customer service
- Problem-solving
- Assigning work
- Safety management
- Conflict resolution
- Performance improvement
- Critical thinking
- Quality control
- Safety procedures
- Worker training
- Production coordination
- Inventory assessment
- Performance monitoring
- Active listening
- Staff supervision
- Continuous improvement
- Coordinating daily operations
- Work Planning and Prioritization
- Work area inspection
- Shift scheduling
- Production cycling
- Equipment operation
- Incidents management
- Strategy development
- Purchasing and procurement
- Hiring and training
Timeline
Shift Lead Manager
MERS Goodwill Industries
08.2020 - Current
Manager on Duty
Einsteins Bros Bagels
09.2012 - 06.2020
GED -
Home
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