TERESA TILLMAN
Port Richey,FL
Summary
Results-driven HR professional with a proven track record in maintaining strong and productive employee relations, training, consensus-building, and conflict management. Exceptional organizational skills, attention to detail, and ability to multitask effectively. Enthusiastic about assisting others and contributing to the team's success.
Overview
6
6
years of professional experience
Work History
Senior HR Generalist
Physician Partners of America
Tampa, FL
07.2022 - 07.2023
- Streamlined HR processes for increased efficiency, simplifying paperwork and enhancing the employee experience.
- Organized team-building activities to enhance company culture.
- Formulated and executed strategic recruiting methods to ensure optimal candidate selection for every opening.
- Managed and administered various types of leaves including FMLA, PLOA, URSERRA, STD, LTD effectively.
- Optimized management of WC and benefits enrollment.
- Established and oversaw EEOC, ACA, and OSHA reporting metrics.
- Increased employee retention through the implementation of highly successful onboarding and orientation programs.
- Established and nurtured positive relationships with external vendors, insurance providers, and benefits administrators to build trust and rapport.
- Analyzed employee turnover rates, identified root causes, and made recommendations for improvement.
- Ensured organizational conformity with industry standards by keeping abreast of labor laws and regulations
- Managed internship initiatives to offer skill development opportunities to students and functional support to the organization.
- Mediated employee conflicts and facilitated mutually beneficial resolutions, fostering positive relationships between parties involved.
- Collaborated with departmental managers to determine recruitment requirements and deliver suitable candidate suggestions.
- Efficiently resolved workplace conflicts by conducting thorough investigations into complaints while maintaining strict confidentiality.
- Conducted monthly visits to facility sites as HR representative.
People Services Specialist
Travelopia
Clearwater, FL
10.2020 - 07.2022
- Prioritized and managed high-volume new hire onboarding for six international companies within shared services umbrella, resulting in timely completion and quality results.
- Managed annual open enrollment utilizing ADP Workforce Now.
- Successfully oversaw FSA and HSA processes.
- Demonstrated ability to manage the payroll process during the absence of dedicated personnel.
- Ensured onboarding of new team members by providing comprehensive training and guidance for maintaining consistent service standards.
- Collaborated cross-functionally, developing and implementing service improvements.
- Created a collaborative and innovative work environment to promote continuous improvement among team members.
- Increased productivity via effective time management techniques, reducing average client wait times.
Care Team Assistant
Empath Health
Clearwater, FL
01.2020 - 10.2020
- Supported families throughout the caregiving process, addressing concerns and offering guidance when needed
- Facilitated smooth transitions of patients between departments by coordinating necessary paperwork and scheduling appointments
- Served as an approachable point of contact for both family members and healthcare professionals seeking information about assigned patients
- Streamlined administrative processes, enabling the care team to spend more time directly attending to patient needs
- Managed Hospice Recertification list on a weekly basis
HR Business Partner
Physician Partners of America
Tampa, FL
09.2018 - 08.2019
- Maintained compliance with federal, state and local employment and benefits laws and regulations
- Managed full cycle of recruiting, hiring, and onboarding new employees
- Collaborated with senior management to align HR initiatives with organizational goals
- Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally
- Evaluated the effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results
- Enhanced employee satisfaction by implementing innovative HR strategies and policies
- Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one
- Administered benefits programs, optimizing cost-effectiveness while providing valuable offerings to employees
- Collaborated with leadership to assess and improve policies across board
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
- Developed and delivered special events for company employees
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes
- Leave administration (FMLA, PLOA, URSERRA, STD, LTD)
- WC administration
HR Generalist
Marsden Northeast
Bloomington, IL
05.2017 - 08.2018
- Reviewed and screened applicant resumes to identify qualified candidates
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Streamlined HR processes for increased efficiency and reduced administrative workload
- Improved employee retention by implementing effective onboarding and training programs
- Supported company growth by leading successful recruitment and hiring campaigns
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
- Developed and implemented onboarding and orientation programs for new employees
- Improved office efficiency by effectively managing internal communications and correspondence
Education
Bachelor of Science - Human Resources Management
WGU
12.2024
Associate of Science - Psychology
Stratford University
05.2005
Skills
- Strategic HR Alignment
- Full-Cycle Recruitment & Retention
- Benefits Administration
- Employee Relations & Engagement
- Diversity, Equity and Inclusion
- Change Management
- Organizational Development
- Advocacy and Transformation
- Stakeholder Management
- Analytical Skills
- Digital Literacy
Timeline
Senior HR Generalist
Physician Partners of America
07.2022 - 07.2023
People Services Specialist
Travelopia
10.2020 - 07.2022
Care Team Assistant
Empath Health
01.2020 - 10.2020
HR Business Partner
Physician Partners of America
09.2018 - 08.2019
HR Generalist
Marsden Northeast
05.2017 - 08.2018
Bachelor of Science - Human Resources Management
WGU
Associate of Science - Psychology
Stratford University
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