Summary
Overview
Work History
Education
Skills
Volunteer Experience
Parent Volunteer / PTC Board
4-H County-Wide Resource Leader (San Benito Co 1990 – 1998)
4-H Leader, Community Leader, Adult Volunteer (Nevada County 2016 – 2024)
Nevada Union High School Football Boosters Secretary (2022 – until election time in 2023)
References
Timeline
Generic

Teresa Toledo

Smartsville,USA

Summary

Dynamic Administrative Assistant skilled in overseeing office operations and managing critical tasks. Proficient in communication and adept at using various software to enhance workflow efficiency. Accomplished in streamlining processes and driving organizational improvements. Experienced Accounting Assistant with expertise in accounts management, payroll, and financial reporting, dedicated to achieving precise results and supporting strategic initiatives.

Overview

24
24
years of professional experience

Work History

Northern Sierra Air Quality Management District

Adecco Staffing
Grass Valley, CA
04.2024 - Current
  • As a temporary employee in a newly created position, assist a special district within the county. The capacities in which I help the Administrative Assistant/Account Assistant vary based on the daily and weekly tasks.
  • Account Payable: cost coding data entry and submitting to the county for payment.
  • Pay various vendors online, reconciling individual employee credit card statements.
  • Account Receivable: payments received via credit card and/or check copying, verifying, logging information into various spreadsheets, researching for appropriate grants, and notifying multiple employees and departments of payments made.
  • Created and maintained a Vendor list, which includes:
  • O Expense cost code
  • O Vendor Account Number
  • O Contact information
  • O How they are paid, via warrant or credit card
  • Created and continually maintained ongoing spreadsheets of who has credit cards, commonly used vendors, vendors charged for paperless billing, and who automatically charged, and which credit card it is charged, code to various accounts.
  • Created and continually maintained a handbook used for this newly created position of responsibilities, how to locate various forms, account information, whether it is information regarding grants, receivable, payable, etc., which employee works in which department, how to provide additional assistance to these departments, and which department/employee will submit invoices to businesses, individuals, and partners.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Proofread content for typo-free emails and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Reconciled credit card statements against expenses incurred by company employees.
  • Created detailed spreadsheets using Excel to organize large volumes of financial data.
  • Responded promptly to customer inquiries regarding their accounts or transactions made on their behalf.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Processed invoices for payment in accordance with company policies and procedures.
  • Provided administrative support to the Accounting department including filing, scanning, photocopying and faxing documents.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to multiple departments as needed.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Conducted research and compiled data for reports and projects.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintained confidentiality of sensitive information and documents.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Computed, recorded and proofread data or reports.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Copied, sorted and filed records of office activities and business transactions.
  • Performed data entry into accounting system software to process payments.
  • Reconciled vendor statements on a regular basis.
  • Monitored incoming emails and faxes for unpaid invoices or billing disputes.
  • Maintained accurate records of all invoice transactions.
  • Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
  • Followed up with vendors regarding missing documentation or incomplete information.
  • Maintained accounts payable files and records in an organized manner.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Verified accuracy of coding on invoices prior to processing payments.

Deli, Pharmacy, Front End Clerk and E-Cart Shopper

Raley’s
Grass Valley, CA
10.2021 - 03.2023
  • Deli Clerk: Greet customers, take deli orders, slice meats/cheeses, make customized sandwiches & burritos.
  • ECar Shopper: Shop for customers who have submitted shopping lists online. Verify order quality of product, weight, bag, and setup for pickup.
  • Pharmacy Clerk: Greet customers and verify prescription information for refilling or picking up. Ring up customers as needed. Call customers to remind them their prescription was ready for pickup.
  • Front End Clerk: Acknowledge and make customers feel welcomed and appreciated, make sure they received everything they were looking for; ring up their sales process payment (cash, check, EBT, credit card);
  • Courtesy Clerk: Acknowledge and make customers feel welcomed, help them locate items if they cannot find them, bag customers' groceries, and assist them to their car when they need additional help.
  • Informed customers of upcoming sales events or new products available in the store.
  • Operated cash registers accurately to process customer transactions.
  • Operated cash register to process payments from customers.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Checked expiration dates on products to ensure freshness of items sold to customers.
  • Verified that all coupons were valid before accepting them as payment for purchases.
  • Operated cash register and handled customer transactions accurately and efficiently.
  • Assisted customers in locating items throughout the store.
  • Replenished supplies such as paper bags, tissue paper, receipt rolls, when necessary.
  • Stocked shelves with merchandise and kept them organized.
  • Provided price checks for customers when requested.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Checked ID's when selling age-restricted items like alcohol or tobacco products.
  • Resolved customer complaints in a courteous manner.
  • Handled returns and exchanges efficiently and professionally.
  • Greeted customers and provided customer service.
  • Performed opening and closing duties such as setting up registers with required supplies and counting down drawers.
  • Processed customer orders accurately according to store policies and procedures.
  • Maintained cleanliness of work area, including checkout counter, shelves, and storage areas.
  • Maintained neat and well-organized front check-out and reception areas.
  • Received and processed payments, handed out change, and provided receipts.
  • Promoted store cards and special programs and helped customers complete paperwork.
  • Stayed up to date on latest promotional offerings and seasonal product changes.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked shelves with new products and reorganized existing displays as necessary.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Processed payments and returns accurately and promptly.
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Assisted teammates with daily tasks during peak periods.
  • Asked store associates for help locating missing products.
  • Suggested comparable products to replace out-of-stock items.
  • Greeted customers and answered product or service questions.
  • Listened to customer needs to identify and recommend best products and services.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Offered virtual shopping consultations for clients unable to meet in person.
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.

Administrative Assistant, Accounting, CSR

Various Part-Time Jobs
Grass Valley, CA
06.2020 - 10.2021
  • ACompany Overview: (Intermittent due to COVID Restrictions)
  • Working in various positions during this short time permitted me to assist small organizations and businesses during the pandemic. The capacities I assisted included but were not limited to, administrative, receptionist, customer service, and cashier.
  • Ensure the office performs to its maximum potential
  • Acts as a liaison between the owner and the General Contractor and the public
  • Report directly to the owner
  • Adhered to company policies when dealing with customers.
  • Identified potential opportunities to upsell products or services.
  • Processed orders, forms, applications, and requests.
  • Provided feedback from customers to management regarding service failures or customer concerns.
  • Provided accurate information about products and services.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Processed invoices, payments, and statements in a timely manner.
  • Generated financial reports for management review on a regular basis.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Prepared bank deposits by compiling data from cashiers.
  • Provided support to the Accounts Payable department as needed.
  • Processed both outgoing and incoming payments and invoices.
  • Supported clerical and administrative needs of senior department staff.
  • Greeted visitors and provided general information about the company.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Facilitated communication between different departments within the organization.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed office supplies inventory and placed orders when necessary.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Proofread content for typo-free emails and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Maintained accurate records of employee time cards and attendance records.
  • Identified, researched and resolved issues with hours worked.
  • Prepared purchase orders and expense reports.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Developed and implemented administrative procedures to streamline operations.
  • Researched vendor information in order to secure best prices on products and services requested by departments.
  • Inputted data accurately into database system using established protocols.
  • Answered questions regarding policies and procedures.
  • Created and maintained spreadsheets for tracking data.
  • Utilized problem-solving skills to resolve customer inquiries efficiently.
  • Compiled data from various sources into concise summaries for management review.
  • Organized and maintained filing systems, both electronic and paper-based.

Customer Service Representative and Cashier

True Value Penn Valley
Penn Valley, CA
03.2019 - 07.2021
  • As a CSR and cashier, I project a friendly outgoing demeanor to greet customers who enter the store and thank them by name whenever possible. I am also responsible for registering transactions involving merchandise sales and/or returns and resolving any problems or issues that require management assistance. I aim to continually increase my knowledge of our location's various products and services.
  • Assist with customer transactions in a quick and efficient manner
  • Follow all cash register transaction procedures and ensure cash drawer levels balanced.
  • Keep the front end neat and clean, including the checkout area and entrance doors. Face and dust merchandise.
  • Assist with pricing, stocking, marking, and bagging of merchandise
  • Assist with keeping the impulse counter stocked and faced, and rotate new merchandise as seasons change or as requested.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Resolved customer complaints in a professional manner.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Balanced cash drawers at the end of each shift.
  • Verified that all coupons were valid prior to processing them into the system.
  • Operated cash registers to process payments for goods and services.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided friendly customer service.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.

CSR, Bartender, Cashier

Nevada County Sportsman Club
Nevada City, CA
07.2020 - 06.2021
  • Company Overview: (Intermittent due to COVID Restrictions)
  • As the Customer Service and Clubhouse Caretaker, my duties and responsibilities were diverse while I maintained a friendly outgoing character to all who came to the club, whether official club board members, members of the club, or the general public.
  • Maintaining a friendly and open line of communication with all parties and vendors.
  • Ensured the club and all facilities were clean, sanitary, and in good working condition.
  • Assisted with the preparation of the Clubhouse for various Club and/or club-sanctioned events
  • Provided background checks issued through the Federal Bureau and the State of CA due to having ammunition for sale at the club
  • Organized and maintained the reorganization of the storage rooms behind the bar and other rooms for various stored items
  • Balancing the cash register daily and providing deposit information to the Club Treasurer
  • Maintain a full-service bar for club members and club members' guests.
  • Observed and enforced all Club and State/Council policies and laws regarding the sale of alcoholic beverages.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Resolved customer complaints in a professional manner.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Balanced cash drawers at the end of each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Cleansed glasses with sanitizing solution after each use.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Stocked ice bins and coolers as needed throughout shift.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Greeted customers and provided excellent customer service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Assisted in setting up the bar for service shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Poured wine, beer, and cocktails for patrons.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Balanced daily registers and generated sales reports for management.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Collected and organized daily till totals and tips.
  • Effectively multitasked within fast-paced environment.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Transported trash bags to designated disposal areas.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied trash cans and replaced liners as needed.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Maintained accurate records of customer interactions and transactions.
  • Monitored inventory levels and placed orders as needed.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Accounting Clerk - Residential and Commercial Property Management Co.

Mountain Valley Property Management, Inc.
Grass Valley, CA
04.2018 - 10.2018
  • Company Overview: (Temporary Position - Fill In)
  • As the Accounting Clerk, I was responsible for ensuring all bills were paid on time and that all contractors were up to date with their General Liability, Worker’s Compensation, and Bonding insurance. Additionally, I am responsible for various properties utility billings and assisting with coordinating estimates for homeowners wishing to engage in major preventative maintenance at their homes and/or multiple properties. I was responsible for 375+ properties’ account payable, HOA dues, banking, and various contracts for ongoing care.
  • Coordinate office activities and schedules
  • Gathered and prepared quarterly taxes for out-of-state homeowners
  • Resolved account discrepancies by investigating documents and issuing necessary documents to reconcile differences
  • Prepared work orders, change orders, back charges, and addendums to various contracts;
  • Provide homeowners with monthly statements, payments, and account reconciliation
  • Bill monthly, bi-monthly, and quarterly for various utilities to tenants
  • Processed invoices, payments, and statements in a timely manner.
  • Generated financial reports for management review on a regular basis.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Resolved customer inquiries regarding bills and payments.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Prepared bank deposits by compiling data from cashiers.
  • Provided support to the Accounts Payable department as needed.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Processed both outgoing and incoming payments and invoices.
  • Reconciled expenses and financial records.
  • Supported clerical and administrative needs of senior department staff.
  • Responded promptly to internal customer inquiries about payment status and account balances.
  • Performed data entry into accounting system to ensure accuracy of financial reporting.
  • Processed vendor invoices in a timely manner.
  • Ensured compliance with company policies and procedures relating to accounts payable processes.
  • Reviewed and verified invoices for accuracy and completeness.
  • Maintained organized filing systems for both paper and electronic documents.
  • Ensured all required supporting documentation is attached before processing payments.
  • Reconciled discrepancies between vendor statements and internal accounts payable reports.
  • Resolved payment issues with vendors as needed.
  • Set up new vendors in system as needed including obtaining tax forms and W9s.
  • Assisted in the preparation of month-end closing activities related to accounts payable transactions.
  • Generated weekly check runs for approved invoices.
  • Verified that all necessary approvals were obtained prior to processing payments.
  • Reviewed aging reports regularly to ensure timely payments are made.
  • Maintained accurate records of payments, credits, and other transactions.
  • Communicated effectively with vendors regarding billing inquiries or discrepancies.
  • Conducted research on past due invoices when necessary.
  • Processed company receipts, sales invoices, and payments from customers and suppliers.
  • Monitored and collected accounts receivables and documented payments.
  • Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Coded invoices to maintain organized and accurate records.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Liaised with vendors and customers to confirm information and address client issues.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Assessed data and information to check entries, calculations, and billing codes for accuracy.
  • Handled high-volume invoice processing with minimal supervision.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Attended meetings with senior staff members while taking detailed notes that would later be synthesized into actionable items.
  • Greeted visitors and handled incoming phone calls with professionalism and discretion.
  • Managed confidential documents related to personnel issues as well as other sensitive topics requiring discretion.
  • Ensured accuracy of data entry into databases used by the organization, updating contact information when necessary.
  • Researched information from internal sources or from external contacts as needed by the President.
  • Composed, edited, proofread, and distributed correspondence on behalf of the President in a timely manner.
  • Maintained organized filing systems both electronically and manually for the President's records.
  • Performed general office duties such as ordering supplies or maintaining equipment inventory levels.
  • Assisted with project coordination and implementation of various initiatives for the organization under direction of the President.
  • Answered inquiries from internal staff members regarding policies set forth by the President.
  • Provided administrative and clerical support to the President including calendar management, travel arrangements, and expense reimbursement.
  • Acted as a liaison between external vendors providing services to upper management.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Managed daily invoices, reports and proposals.
  • Leveraged word processing software to create proposals, letters and memos.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Handled confidential information with discretion and integrity.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
  • Coordinated with contractors for repairs, renovations or other services as needed.
  • Prepared detailed move-in and move-out inspection reports for each unit.
  • Facilitated communication between landlords and owners and tenants by providing information about their rights under state laws.
  • Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
  • Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
  • Performed administrative tasks such as data entry into spreadsheets or databases.
  • Ensured timely payment of invoices related to the upkeep of the property.
  • Filtered emails based on importance and escalated issues to leadership.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Generated monthly financial statements for internal use.
  • Maintained confidentiality of sensitive financial information at all times.
  • Provided customer service regarding billing inquiries.
  • Processed accounts receivable and payable and handled bank reconciliations.
  • Processed employee expense reimbursements according to company policies.
  • Researched discrepancies between invoices and purchase orders.
  • Performed month-end closing activities including preparation of accruals and adjusting entries as needed.
  • Maintained sales records with payment details and invoices.
  • Supported month-end and year-end close process.
  • Assisted in the preparation of monthly financial reports including balance sheets and income statements.
  • Managed daily financial transactions including accounts payable and receivable, and general ledger entries.
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Matched orders with invoices and recorded required information.
  • Maintained accurate accounting of all property transactions.
  • Prepared audit schedules on a quarterly basis for review by management.
  • Handled payroll activities such as calculating wages, deductions, bonuses.
  • Prepared year-end tax returns for each individual property owned by the company.
  • Verified accuracy of invoices for payment processing.
  • Researched complex issues related to property management accounting processes.
  • Generated monthly financial statements for each property.
  • Coordinated communication between property owners, consultants and external agencies.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
  • Managed accounts payable and receivable, improving cash flow management.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Maintained accounts payable and receivable, ensuring timely billing and payment processing.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Processed expense reports, including verification of receipts and compliance with policies.
  • Reconciled vendor statements to assist in monthly closings.
  • Ensured compliance with local, state, and federal government reporting requirements and tax filings.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Office Administrator, Human Resources Personnel Subcontractor, Bookkeeper Subcontractor

Sierra West Masonry, Inc.
West Sacramento, CA
06.2007 - 01.2017
  • Company Overview: (Subcontractor)
  • As the office administrator and contract administrative assistant, I was responsible for the performance of the entire business office. I presented an elevated level of administrative support by performing in-depth research, preparing statistical reports, and handling all business requests, managing and modifying documents, and performing clerical duties, including but not limited to photocopying, faxing, mailing, and filing.
  • Office Administrator.
  • Ensure the office performs to its maximum potential.
  • Acts as a liaison between the owner, the General Contractor, and the public.
  • Implement policies and procedures for the production of documents, workflow, filing, and records maintenance.
  • Report directly to the owner.
  • Implement policies and procedures for producing documents, workflow, filing, records maintenance, and other clerical services.
  • Assisted in the decision-making process for recruiting and hiring employees.
  • Performed general administrative duties, including answering the phones and managing internal and external mail.
  • General office duties included filing and photocopying.
  • Human Resources Personnel Subcontractor
  • Assists in the development of employee relations policies
  • Assist in the recruitment and screening of candidates
  • Ensuring the employee handbook complies with labor laws
  • Collect, review, and post weekly time cards
  • Maintain personnel files
  • Bookkeeper Subcontractor
  • Performed accounting functions, including account payable and receivable
  • Balancing petty cash
  • Reconcile monthly bank statements
  • Responsible for the maintenance of the internal accounting system on the computer and a backup paper copy
  • Post debits and credits, coordinate and reconcile bank statements, accounts receivable, and payable
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Organized and maintained filing systems, including electronic databases and records.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Processed invoices on a timely basis according to established procedures.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Developed strong relationships with clients through excellent customer service skills.
  • Ensured compliance with applicable laws regarding employment practices.
  • Coordinated and managed daily administrative operations of the office.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence and data communications.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Checked figures and postings for correct entry and proper codes.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Scanned, filed and tracked documents related to construction projects.
  • Researched potential subcontractors for bidding purposes.
  • Ensured compliance with safety regulations on all job sites.
  • Managed files of project plans, drawings, specifications and related documents.
  • Updated records of time sheets for all employees working onsite.
  • Inputted data into company databases accurately and efficiently.
  • Processed invoices and handled accounts receivable and payable tasks.
  • Maintained filing systems and updated project documentation.
  • Provided support to Project Managers in various administrative duties.
  • Created purchase orders as requested by the Construction Manager.
  • Coordinated meetings, scheduled appointments and maintained calendars.
  • Assisted with the preparation of contracts, bids, change orders and other related documents.
  • Assisted with creating monthly progress reports.
  • Scheduled requested work orders and processed invoices.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Verified accuracy of invoices from vendors and subcontractors before submitting them for payment approval.
  • Prepared subcontractor agreements and ensured they were signed prior to commencement of work.
  • Assisted in preparing change orders as needed for additional work or services requested by clients.
  • Communicated effectively with team members, management staff, vendors and suppliers and customers.
  • Organized and maintained project documents, drawings, and other related materials.
  • Resolved issues between contractors and clients in a timely manner.
  • Reviewed purchase orders for accuracy, including pricing, terms, quantities., before sending out to suppliers and vendors.
  • Adhered to company policies regarding health and safety regulations while working onsite.
  • Identified areas of improvement in the contracting process and developed solutions accordingly.
  • Prepared reports summarizing key elements of completed contracts.
  • Assisted in the development of new contract templates based on company policies and procedures.
  • Interpreted contracts and ensured that parties were compliant with their contractual obligations.
  • Maintained contract management systems to ensure accuracy of all contractual data.
  • Drafted and prepared contractual documents such as NDAs, service agreements, and purchase orders.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Advised senior management regarding complex contractual issues.
  • Ensured that all changes to existing contracts were documented properly in accordance with legal requirements.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Administered contract change requests and resolution.
  • Oversaw subcontract administration and managed contract closeouts.
  • Stayed abreast of relevant industry rules and regulations to keep organization compliant.
  • Gathered contractor quotes for careful review to determine best options for company.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Submitted project closeout documents in accordance with contract terms.
  • Managed subcontract administration and compliance and coordinated contract closeouts.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Managed contract closeout process, resolving all issues prior to release of final payment.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Organized and maintained documents, files and records.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Processed invoices received from vendors and tracked payments made on behalf of the organization.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Updated employee database with changes in job title, salary information or contact details.
  • Managed confidential employee information with discretion and integrity.
  • Monitored timekeeping records for accuracy and completeness.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Enforced HR policies and advised employees on labor regulations and company procedures.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Responded to internal and external HR-related inquiries or requests.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Provided administrative support for HR projects and initiatives.
  • Coordinated communication with external partners like insurance vendors and recruitment agencies.
  • Maintained employee records in compliance with state and federal regulations.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Searched employee files to obtain information for authorized persons and organizations.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Prepared and set up new employee orientations.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Assisted in administering employee benefit programs and worker's compensation plans.
  • Processed, verified and maintained personnel-related documentation.
  • Handled confidential information with discretion and integrity.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Reviewed employee expense reimbursements for accuracy prior to payment processing.
  • Created new vendors in the system according to established procedures for approval of payments.
  • Managed accounts payable activities to ensure vendor payments were made on time.
  • Processed payrolls accurately and timely to ensure employees were paid correctly.
  • Responsible for entering all customer invoices into the system accurately and promptly.
  • Developed procedures for tracking and managing accounts payable and receivable invoices.
  • Generated monthly profit and loss reports to analyze revenue sources versus expenditures.
  • Performed daily banking activities such as deposits and transfers between accounts.
  • Prepared invoices for customers and tracked payments received.
  • Prepared monthly bank reconciliations, journal entries and general ledger postings.
  • Managed daily cash flow activities including deposits, withdrawals, transfers.
  • Monitored company expenses against budget allocations to identify variances or trends requiring corrective action.
  • Researched discrepancies in account balances and reconciled transactions accordingly.
  • Maintained clerical correspondence via email and phone.
  • Performed clerical duties such as replying to emails and answering phone inquiries.
  • Assessed estimated income, expenses and historical budgets to coordinate budget information.
  • Assisted bookkeeper in maintaining accounts receivable and payable.
  • Corresponded with vendors regarding invoices, balances due, and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.

Commercial Lines Customer Service Nationwide Coverage and Service

Northeast Agencies Advantage
Grass Valley, CA
02.2016 - 06.2016
  • Company Overview: (Nationwide Bail and Servicing Center)
  • Acted as liaison between carriers and agents providing unique technical assistance and policy changes. Handled rush items immediately and professionally. Answered basic questions about market direction, classification, quoting, and binding.
  • Aided clients and agents with service needs and make changes to existing accounts
  • Attended to clients' needs by producing binders, certificates, policies, endorsements, and other related items, verified their accuracy using established agency checklists.
  • Verified policy and change information, facilitating corrections where necessary
  • Processed incoming mail and mail requests and responded promptly and appropriately
  • Researched reasons for cancellations, processed and followed up on cancellation requests with agents and carriers to ensure accurate and timely resolutions where acceptable
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained accurate records of customer interactions for future reference.
  • Developed effective working relationships with team members across multiple departments.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Offered additional products or services to enhance customer experience.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.
  • Maintained accurate records of customer interactions and transactions.
  • Verified accuracy of customer data entered into the system.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Provided quotes on various types of insurance policies.
  • Generated reports based on client data to analyze trends in customer service needs.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Investigated discrepancies between actual charges and expected premiums.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Navigated computer system to look up customer information and update policies.
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Coordinated with insurance agents and underwriters to facilitate policy adjustments.
  • Resolved billing disputes and processed payments and refunds as required.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Facilitated communication between customers and third-party service providers.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Developed and maintained strong professional relationships with customers through exceptional service.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Participated in team meetings and contributed to team goals and objectives.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.
  • Educated customers on new insurance products and services relevant to their needs.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Resolved customer complaints in a timely manner.
  • Provided administrative support to the executive team.
  • Performed data entry duties to update client information in databases.
  • Ordered supplies and equipment as needed.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Processed incoming mail and packages and placed envelopes in bins for employees.

Contract Administrator, Administrative Assistant

Various Temporary Agencies
S. Bay, CA
01.2001 - 06.2002
  • Assisted with the preparation of various reports for management review.
  • Assisted with scheduling appointments for clients or customers as needed.
  • Answered customer inquiries via phone or email in a professional manner.
  • Reviewed existing policies and procedures to ensure compliance with company regulations.
  • Provided administrative support to departments, such as filing, data entry, and answering phones.
  • Completed data entry tasks within specified timeframes.
  • Assisted with onboarding processes for new employees including paperwork completion.
  • Maintained accurate records of all transactions processed throughout the day.
  • Created spreadsheets to track inventory levels and other relevant information.
  • Managed incoming calls from external customers and internal staff members.
  • Greeted visitors in a friendly manner and provided general information about the organization's services or products.
  • Scanned documents into digital format for easy retrieval.
  • Organized office supplies and ensured adequate stock levels were maintained.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Performed accounting or financial analysis.
  • Maintained front desk to provide positive first impression.
  • Reserved and managed meeting room availability.
  • Provided HR administrative assistance to management team.
  • Participated in credit and collections activities.
  • Reviewed and approved vendor invoices.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Identified areas of improvement in the contracting process and developed solutions accordingly.
  • Attended meetings between clients and contractors to provide support during negotiations.
  • Coordinated internal audits of contracted services and products for quality assurance purposes.
  • Prepared reports summarizing key elements of completed contracts.
  • Assisted in the development of new contract templates based on company policies and procedures.
  • Interpreted contracts and ensured that parties were compliant with their contractual obligations.
  • Maintained contract management systems to ensure accuracy of all contractual data.
  • Drafted and prepared contractual documents such as NDAs, service agreements, and purchase orders.
  • Resolved contract disputes in a timely manner and provided guidance on potential risks associated with contracts.
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Checked information in company's database for accuracy and updated data with current information to maintain records.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Administered contract change requests and resolution.
  • Stayed abreast of relevant industry rules and regulations to keep organization compliant.
  • Gathered contractor quotes for careful review to determine best options for company.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Liaised with leadership team to review and approve contract terms and conditions.
  • Managed subcontract administration and compliance and coordinated contract closeouts.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Managed contract closeout process, resolving all issues prior to release of final payment.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Performed background checks on potential hires to ensure compliance with company standards.
  • Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Reviewed resumes submitted by applicants for open positions.
  • Monitored timekeeping records for accuracy and completeness.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Education

Business Mgmt.

University of Phoenix
N. CA Campus
01.2006

Paralegal Studies

Kaplan University
01.2004

Business Law, Accounting, Business Administration

Gavilan Jr. College
01.2004

Skills

  • Contract management
  • Vendor relations
  • Invoice processing
  • Data entry
  • Financial reporting
  • Regulatory compliance
  • Record keeping
  • Microsoft Excel
  • Customer service
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Proposal preparation
  • Telephone etiquette
  • Construction bid preparations
  • Dispute resolution
  • Interpersonal and written communication
  • Verbal and written communication
  • Compliance enforcement
  • Professional relationship building
  • Contract drafting
  • Legal compliance
  • Project Support
  • Contract performance monitoring
  • Relationships and rapport
  • Requests for information
  • Change orders
  • Status reporting
  • Contract closeout
  • Proficient in Microsoft, Outlook, Excel
  • Requests for proposals
  • Procurement
  • Company policy oversight
  • Confidential records
  • Professionalism
  • Problem-solving
  • Meeting coordination
  • Credit and collections
  • Multitasking Abilities
  • Flexible schedule
  • Vendor management
  • Time management abilities
  • Office coordination
  • Interpersonal communication
  • Multitasking
  • Conflict resolution
  • Problem-solving abilities
  • Bookkeeping

Volunteer Experience

Stay at Home Mom, Parent Volunteer, 2007, 2016, As a stay-at-home mom/wife, created and fostered a relationship with our son and volunteered at various activities, preschools, and school functions. 

Parent Volunteer / PTC Board

Volunteered in grades 1st through 4th at Clear Creek School. Volunteer work involved making copies for the teachers, helping children find items, and showing them how to do various tasks. As a member of the school PTC board, I volunteered in multiple capacities, from helping coordinate fundraisers, running Friday coffee gatherings, and running fall festivals to being on the board as fundraising coordinator, vice president, and president. Being a small community school, the school relied heavily on parent participation and fundraising. I would work closely with other parents, staff members, and teachers. Part of the PTC Board's responsibilities was coordinating activities with various teachers and/or the Principal / Superintendent of the school for school-wide participation. I successfully implemented Kuk Sol Won at the school every Friday before the start of class. As the Coffee on Friday’s coordinator, coffee for the parents/adults and hot chocolate for the students, we started making and selling fresh fruit smoothies, granola bars, and fresh fruit before class. Coordinated with teachers to allow students to place their orders and go to class, then we would deliver to each class to ensure students were not tardy.

4-H County-Wide Resource Leader (San Benito Co 1990 – 1998)

As a county resource leader, primarily for Lambs, I assisted project-wide members who did not belong to a club but wanted to learn, raise, and show lambs. I set goals for each season based on what they wanted to learn and achieve. I taught them how to properly wash, dry, and shear a lamb, proper showing techniques, feed, and nutrition based on the individual lamb.

4-H Leader, Community Leader, Adult Volunteer (Nevada County 2016 – 2024)

To become a Leader and/or Adult Volunteer, it is now required to attend and participate in various trainings, which are outlined based on the state you live in and what the county requires. Each year, I am required to participate in renewal training and provide updated certificates. Every two (2) years I was required to provide a new Background check.

  • As one of four (4) Swine Leaders (2019 – 2021), we oversaw 18 +/- project members ranging from 9 to 18 years old. During this period, each leader took on various events and/or tasks (training) to help each member achieve their personal goals. I oversaw the invitations to the Sunglo Feed representative. He attended a swine meeting, presented a slide show, talked about various feeds, had hands out, and participated in a Q&A. I organized a field trip to the Chico Swine Days (before Covid). We have approximately 5 – 7 swine members attending.
  • Community Club Co-Leader (2018 – 2021), I shared the joint responsibility with another Co-Community Club Leader. Responsibilities included applications for location renewal, submitting their yearly forms to all club families, and maintaining records of all financial and correspondence. Assist individual project leaders as requests arose, planned an outline to train and assist the Leadership (Club Officers) Team on each of their positions and their responsibilities for each of their positions. Created monthly birthday recognitions in which each Club Officer would provide a small goodie bag, announce members' birthdays, give them their goodies, and sing to them. Helped club officers coordinate outings to various locations to have fun and improve members' relations.
  • As one of over 12 Adult Volunteers and Leaders (2016 – Present) to the Nevada County 4-H Shooting Sports, (Please note … at this time this program is on ‘hold’ until further notice from the CA State Extension) I am 4-H trained and approved (and NRA trained and certified Range Master 2020 - Present) to guide, assist and provide members of this program in Archery and Riffle. For every four members on the Archery Line or Riffle Line, there are two trained and approved Adult Volunteers. As a volunteer, I was required to attend a 40-hour training seminar consisting of a textbook and hands-on training. In addition to both trainings, we were required to demonstrate proper usage when handling a firearm and/or bow, knowing the proper terms. Demonstrated proper practices when interacting with minors, corrective verbiage, and mitigating potential dangers.
  • Countywide Adult Volunteer for various county-sponsored events (2016 – 2022). I attend Countywide Council Meetings and provide input based on personal and potential questions from the community club members. I recommend various fundraising opportunities and volunteer my time to help at various functions.
  • Countywide Adult Volunteer for various county-sponsored events (2016 – 2022). I attend Countywide Council Meetings and provide input based on personal and potential questions from the community club members. I recommend various fundraising opportunities and volunteer my time to help at various functions.

Nevada Union High School Football Boosters Secretary (2022 – until election time in 2023)

o  I am responsible for attending monthly meetings, bi-weekly Executive Board meetings, and Emergency meetings, taking notes at each meeting, submitting a ‘draft’ minute for review, correction and approval, at which time, once they are approved, I sign and date them and file in the Secretary Binder. I track, log, and print out all essential group emails, text messages, and notes of required voting. I maintain an ongoing list of agenda topics and organize a monthly agenda for the President to review before each meeting. Provide information to update social media based on games and upcoming events.

References

References available upon request.

Timeline

Northern Sierra Air Quality Management District

Adecco Staffing
04.2024 - Current

Deli, Pharmacy, Front End Clerk and E-Cart Shopper

Raley’s
10.2021 - 03.2023

CSR, Bartender, Cashier

Nevada County Sportsman Club
07.2020 - 06.2021

Administrative Assistant, Accounting, CSR

Various Part-Time Jobs
06.2020 - 10.2021

Customer Service Representative and Cashier

True Value Penn Valley
03.2019 - 07.2021

Accounting Clerk - Residential and Commercial Property Management Co.

Mountain Valley Property Management, Inc.
04.2018 - 10.2018

Commercial Lines Customer Service Nationwide Coverage and Service

Northeast Agencies Advantage
02.2016 - 06.2016

Office Administrator, Human Resources Personnel Subcontractor, Bookkeeper Subcontractor

Sierra West Masonry, Inc.
06.2007 - 01.2017

Contract Administrator, Administrative Assistant

Various Temporary Agencies
01.2001 - 06.2002

Business Mgmt.

University of Phoenix

Paralegal Studies

Kaplan University

Business Law, Accounting, Business Administration

Gavilan Jr. College

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