Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa Tomlinson

Saratoga Springs,UT

Summary

Dynamic Patient Service Representative with extensive experience at Common Spirit, excelling in electronic health records and customer service. Proven track record in resolving patient concerns and enhancing operational efficiency. Skilled in insurance verification and appointment scheduling, fostering strong communication and collaboration within healthcare teams. Committed to maintaining HIPAA compliance and delivering exceptional patient care.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Common Spirit
West Jordan, UT
12.2024 - Current
  • Answered incoming calls in a professional manner.
  • Maintained a clean and organized reception area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on daily basis.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Lead Patient Service Representative

Surgery Partners
Saratoga Springs, UT
05.2023 - 12.2024
  • Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
  • Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
  • Conducted pre-registration activities such as obtaining demographic information from patients prior to scheduled visits.
  • Identified opportunities for cost savings within the clinic setting through process improvements initiatives.
  • Provided customer service to patients and families in a professional manner.
  • Verified insurance benefits prior to providing services or issuing prescriptions.
  • Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
  • Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
  • Facilitated communication between patients and their families regarding treatment plans or follow-up instructions issued by provider.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.

Patient Service Representative

Intermountain Healthcare
Lehi, UT
04.2022 - 05.2023
  • Answered incoming calls in a professional manner.
  • Maintained a clean and organized reception area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Provided customer service by answering patient questions and addressing concerns.
  • Maintained accurate records of services provided during each visit or procedure.
  • Greeted patients upon arrival and directed them to the appropriate area.

Imaging Clerk

Intermountain Healthcare
Murray, UT
11.2018 - 07.2019
  • Prepared examination rooms and equipment according to safety guidelines and regulations.
  • Interacted professionally with patients, families, visitors, medical staff, vendors.
  • Performed a variety of clerical duties such as filing, scanning documents, entering data into computer system, and managing medical records.
  • Verified patient information prior to examinations to ensure accuracy of results.
  • Provided customer service to patients by answering questions regarding their imaging procedure and providing instructions for preparation.
  • Adhered to HIPAA laws regarding patient privacy rights while handling confidential information.
  • Followed all safety policies and procedures while performing job duties.
  • Maintained accurate inventory of supplies used in the imaging department.

Education

High School Diploma -

Canoga Park High School
Canoga Park, CA
06-1980

Some College (No Degree) -

Pierce College
Woodland Hills, CA

Skills

  • Electronic health records
  • Patient registration
  • Insurance verification
  • Medical billing
  • Customer service
  • Data entry
  • Conflict resolution
  • HIPAA compliance
  • Communication skills
  • Administrative support
  • Problem solving
  • Team collaboration
  • Medical insurance
  • Time management
  • Reception management
  • Patient education
  • Phone etiquette
  • Scheduling appointments
  • Office administration
  • Appointment confirmation
  • Front desk supervision
  • Financial needs determination
  • Insurance verifying
  • Healthcare industry
  • Payment collection
  • Patient greeting
  • Medical terminology
  • Fee collection
  • Insurance billing
  • Team leadership
  • Money handling
  • Payment processing

References

References available upon request.

Timeline

Patient Service Representative

Common Spirit
12.2024 - Current

Lead Patient Service Representative

Surgery Partners
05.2023 - 12.2024

Patient Service Representative

Intermountain Healthcare
04.2022 - 05.2023

Imaging Clerk

Intermountain Healthcare
11.2018 - 07.2019

High School Diploma -

Canoga Park High School

Some College (No Degree) -

Pierce College

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