Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Treadaway

Graham,NC

Summary

Experienced Financial Center Manager well-versed in recruiting, motivating and training employees to achieve demanding financial targets. Decisive leader with excellent communication and planning skills. Prepared to bring more than ten years of progressive experience to new career opportunity

Overview

9
9
years of professional experience
1
1
Certification

Work History

Financial Center Manager

FIFTH THIRD BANK
DURHAM, NC
08.2021 - Current
  • Recruited, hired and managed talent for five different branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Built and led high-performance team focused on achieving sales and service goals.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Collaborated with internal business partners to deliver cohesive banking experience to customers

Branch Manager I, II & III

Wells Fargo & Company
Chapel Hill, NC
08.2014 - 06.2021
  • Responsible for overall operation and success of branch and served as the face of Wells Fargo while interacting at community event, leading with ethics, integrity and embrace diversity and inclusion
  • Effectively demonstrate all aspects of Wells Fargo Customer Experience process
  • Possess in-depth knowledge about products and systems, model behavior, coach team to success, and use initiative and good judgment to manage branch’s budget and lead branch to achieve positive results
  • Role model behavior for building lifelong relationships with customers, both consumer and small business
  • Foster positive work environment where team members are encouraged, motivated and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skills

ASSISTANT BANKING CENTER MANAGER

BANK OF AMERICA
Norton, VA
12.2012 - 07.2014
  • Responsible for assisting and supporting Banking Center Manager in managing and coaching day- to-day aspects of running banking center and leading team to create quality banking experience for customers
  • Assist with managing all aspects of successful business including resource management, identifying and minimizing risk, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships while meeting and exceeding performance targets
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Education

ASSOCIATES - PARALEGAL STUDIES

MOUNTAIN EMPIRE COMMUNITY COLLEGE
Big Stone Gap, VA
08.1994

Skills

  • Staff Recruitment and Hiring
  • Talent Recruitment
  • Staff Evaluations
  • Customer Needs Assessments
  • Staff Meetings
  • Corrective Actions
  • Personnel Scheduling
  • Development Team Trainings
  • Operational Efficiency
  • Critical Thinking

Certification

  • Certified Notary Public

Timeline

Financial Center Manager

FIFTH THIRD BANK
08.2021 - Current

Branch Manager I, II & III

Wells Fargo & Company
08.2014 - 06.2021

ASSISTANT BANKING CENTER MANAGER

BANK OF AMERICA
12.2012 - 07.2014

ASSOCIATES - PARALEGAL STUDIES

MOUNTAIN EMPIRE COMMUNITY COLLEGE

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