Teresa Troxell
Front Office
Hamilton,OH
Summary
Detailed and growth oriented team player. Seeking a long-term position which will build upon my customer service/office skills to our mutual advantage. My background has enabled me to learn new skills quickly, as well as become adept at problem solving, the ability to work independently, as well as working with others. I work well under pressure and am able to multitask.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
OHC
Fairfield, OH
03.2020 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Facilitated communication between all hospital departments.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Worked with patients to schedule tests and procedures.
- Encouraged patients to schedule recommended tests and procedures.
- Process disability and FMLA paperwork
- Obtain all needed prior authorizations for procedures
Office Coordinator
Pediatric Associates Of Fairfield
Fairfield, OH
08.2016 - 03.2020
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Interacted with customers by phone, email or in-person to provide information.
Public Relations
Pediatric Associates Of Fairfield
Fairfield, OH
06.2011 - 08.2016
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Input all patient information into EMR system
- Verify insurance coverage
- Process all paperwork and scan into EMR system
Lead Teacher
The Giving Tree
Fairfield, OH
10.1999 - 06.2011
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided open and loving environment where children direct learning process.
- Established and enforced rules related to respect and personal responsibility in classroom.
- Coordinated field trips for field trips and wrote detailed itineraries for student safety.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for students ages 6 months-12 years.
Education
No Degree - Graphic Arts
Cincinnati Technical College
CincinnatiNo Degree - Child Psychology
Oklahoma Christian College
OklahomaSkills
Program oversight
undefinedTimeline
Patient Care Coordinator
OHC
03.2020 - Current
Office Coordinator
Pediatric Associates Of Fairfield
08.2016 - 03.2020
Public Relations
Pediatric Associates Of Fairfield
06.2011 - 08.2016
Lead Teacher
The Giving Tree
10.1999 - 06.2011
No Degree - Child Psychology
Oklahoma Christian College
No Degree - Graphic Arts
Cincinnati Technical College
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