Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Teresa Turner

Teresa Turner

Oklahoma City,OK

Summary

Dynamic Medical Donor Technician with a proven track record at Octapharma Plasma Center, excelling in donor screening and maintaining patient confidentiality. Skilled in accurate documentation and workspace sanitation, I leverage strong communication and problem-solving abilities to enhance patient care and ensure compliance with healthcare regulations. Committed to delivering exceptional service and safety.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Customer Service Specialist

SMG Group
12.2019 - 03.2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Sales Consultant

Bed Bath & Beyond
01.2012 - 08.2019
  • Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Customer Service Representative

Marriot Hotel
06.2004 - 10.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Education

Associate of Applied Business - Business Administration And Management

Oklahoma State University
Stillwater, OK
05.1996

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Telephone etiquette
  • Customer Relations
  • Stocking and replenishing
  • Good listening skills
  • Key holder experience
  • Shipping procedures understanding
  • Money handling abilities
  • Warehousing functions

Timeline

Customer Service Specialist

SMG Group
12.2019 - 03.2020

Sales Consultant

Bed Bath & Beyond
01.2012 - 08.2019

Customer Service Representative

Marriot Hotel
06.2004 - 10.2011

Associate of Applied Business - Business Administration And Management

Oklahoma State University