Job Search Status
Open to workDesired start date: Immediately
Open To Work
Teresa Villalobos
Clovis,CA
Work Preference
Summary
Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Overview
9
9
years of professional experience
Work History
Service Advisor
Honda North
2024.10 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated vehicle inspections, ensuring compliance with safety standards and manufacturer specifications.
- Coordinated service appointments, optimizing scheduling to enhance workflow efficiency.
- Recommended maintenance services based on vehicle condition and customer needs, driving repeat business.
- Collaborated with technicians to communicate service requirements and update customers on progress.
Data Entry Clerk
Browning Contractors
2022.11 - 2024.04
- Scanned documents and saved in database to keep records of essential organizational information.
- Helped manager with daily checklists and last-minute requirements.
- Assisted in inventory management, ordering necessary parts.
- Tracked parts use and charged items to company account.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Retained accurate records of parts purchases, titles and sales.
- Oversaw coordination of truck and equipment services minimize inconvenience and maintain satisfaction levels.
- Issued parts to technicians to complete repairs.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Store Manager
NAPA Auto Parts - Genuine Parts
2021.12 - 2024.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Bookkeeping Assistant
Cencal Auto and Truck Parts
2024.04 - 2025.11
- Managed invoices and deposits.
- Supported month-end closing activities, such as adjusting journal entries, for accurate financial reporting purposes.
- Reconciled cash journals for accuracy and completeness.
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
2019.03 - 2021.12
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Delivery Driver
NAPA Auto Parts - Genuine Parts
2017.05 - 2019.03
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
High School Diploma -
Theodore Roosevelt High School
Fresno, CA06.1994
Skills
- Cash Flow Management
- Data Entry
- Staff Management
- MS Office
- Time Management
- Delivery Coordination
- Complaint resolution
- Cross-selling strategies
- Ordering parts
- Customer Service
Timeline
Service Advisor
Honda North
2024.10 - Current
Bookkeeping Assistant
Cencal Auto and Truck Parts
2024.04 - 2025.11
Data Entry Clerk
Browning Contractors
2022.11 - 2024.04
Store Manager
NAPA Auto Parts - Genuine Parts
2021.12 - 2024.04
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
2019.03 - 2021.12
Delivery Driver
NAPA Auto Parts - Genuine Parts
2017.05 - 2019.03
High School Diploma -
Theodore Roosevelt High School