Teresa Villalpando
Sacramento,CA
Summary
Respected professional with experience in maintaining medical charts and improving patient documentation. Driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Health Information Management Technician II
One Community Health
Sacramento, CA
10.2017 - Current
- EPIC
- OCHIN ONBASE
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Scanning and indexing medical records into patient charts
- Check for accuracy and completion before submitting and processing medical records requests
- Complete all medical records request in a timely manner
- Make sure that correct information is in every chart and is available across the EMR system for access
- Process Subpoenas and Attorneys requests
- Process records for The Department of Social Services
- Experience in customer service
- Experience in patient confidentiality, HIPAA privacy and security regulations
- Answer HIM department phone calls and inquiries.
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Service Representative
One Community Health
Sacramento, CA
02.2016 - 10.2017
- Checking in patients in a timely manner
- Insurance Verification
- Answering multiple Phone lines
- Scheduling appointments for multiple providers
- Used EPIC EMR system to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Referral Coordinator
Wellspace Health Care
Sacramento, CA
06.2015 - 02.2016
- Insurance verification
- Process authorizations and referrals to specialist offices in a timely manner
- EMR
- Answering multiple phone lines
- Submit and obtain authorization approval from insurances
- Obtain and file consults into patient chart and task to provider for review.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Completed up to 50-60 referral requests each day for medical providers.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Collected and verified completeness of intake and enrollment screening packets for facility.
Front Office Receptionist/Medical Assistant
Sutter Health Heart Failure Clinic (Temp Position)
Sacramento, CA
04.2014 - 06.2015
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Used EPIC EMR System to maintain and update over medical records.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Collected deductibles and copays to post money to patient accounts.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Front Office Receptionist/Scheduler Coordinator
Sacramento Ear, Nose & Throat
Sacramento, CA
09.2007 - 12.2013
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Created digital files to maintain current, accurate and compliant documentation.
- Aided providers, Supervisors and staff through regular communication and assistance.
- Collect patient and client documents and information upon referral.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Maintained files and records.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained patient records in company database.
- Sorted, opened and routed incoming correspondence and deliveries to providers and staff.
- Posted payments and charges to patient accounts and participated in billing processes
Education
Certificate Medical Assisting -
Carrington College California - Sacramento
Sacramento, CA01.2000
Skills
- Workflow Processes
- Records Management EMR Systems
- Professional Relationships
- Health Management Information Systems
- Patient Record Confidentiality
- Data Input
- Supporting Patients
- Patient Check-in's
- Electronic Health Record Applications
- Medical Information Collection
- Reading Comprehension
- Patient Care Delivery
- Physician Interaction
- Patient Health Information Access
- Customer Satisfaction
- HIPAA Regulations
- Complex Problem-Solving
- Accuracy Verification
- Task Prioritization
- Payment Collection
- Office Support
- Patient Medical Histories
Timeline
Health Information Management Technician II
One Community Health
10.2017 - Current
Patient Service Representative
One Community Health
02.2016 - 10.2017
Referral Coordinator
Wellspace Health Care
06.2015 - 02.2016
Front Office Receptionist/Medical Assistant
Sutter Health Heart Failure Clinic (Temp Position)
04.2014 - 06.2015
Front Office Receptionist/Scheduler Coordinator
Sacramento Ear, Nose & Throat
09.2007 - 12.2013
Certificate Medical Assisting -
Carrington College California - Sacramento
Similar Profiles
McKenna WestMcKenna West
Certified Medical Assistant at One Community HealthCertified Medical Assistant at One Community Health
Tyonna KingTyonna King
Medical Assistant at One Community HealthMedical Assistant at One Community Health
Stephan C ThomasStephan C Thomas
HIV Program Manager at One Community HealthHIV Program Manager at One Community Health