Teresa Villarosa
South San Francisco,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication, diplomatic communication style to forge long-lasting connections, relationship-building and program coordination abilities developed over 15+ years in the field.
Overview
26
26
years of professional experience
Work History
Business Owner Childcare Supervisor
Playful Times Daycare
02.2008 - 04.2023
- Increased client satisfaction by emphasizing in overall safety in the childcare facility by conducting regular inspections and implementing improvements accordingly.
- Enhanced children's learning experiences by implementing creative and age-appropriate activities.
- Established positive relationships with families through open communication, leading to increased trust and satisfaction with our services.
- Collaborated with parents to create individualized care plans for each child, addressing specific needs and preferences.
- Trained new staff members on childcare policies and procedures, ensuring a consistent standard of care across the team.
- Managed daily operations of the childcare facility maintaining an organized and efficient environment for both staff and children.
- Developed strong teamwork among staff members through regular meetings and collaborative problem-solving sessions.
Admissions Office Manager
Academy Of Art University Admissions Department
02.2000 - 05.2007
- Improved application processing efficiency by streamlining office workflows and implementing organizational systems.
- Developed and maintained strong relationships with various departments, fostering a collaborative environment throughout university for improved admissions processes.
- Enhanced student satisfaction by addressing inquiries promptly and providing accurate information regarding admission requirements.
- Managed staff schedules, ensuring proper coverage during peak times such as registration periods, open houses, and orientation events.
- Assisted in the development of marketing materials to promote the university programs, resulting in increased applications from prospective students.
- Organized enrollment events such as open houses and career fairs, showcasing the benefits of attending the institution to potential students.
- Oversaw appointment scheduling and itinerary coordination for staff personnel and university wide calendar
- Created organized filing system to manage department documents.
- Improved safety procedures to promote employee well-being and safety, ensure positive ergonomic workspaces and protect company from potential liability.
- Coached new hires on company processes while managing employees to achieve maximum production.
Clinic Manager
HealthSouth Occupational Rehabilitation Clinic
05.1997 - 01.2000
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Recruited, hired and trained all staff, providing direct supervision and ongoing staff development
Education
Bachelor of Arts - Pre-Physical Therapy
San Francisco State University
San Francisco, CASkills
- Staff Training and Development
- Child development expertise
- Business Administration
- Attention to Detail
- Relationship Building
- Project Management
Timeline
Business Owner Childcare Supervisor
Playful Times Daycare
02.2008 - 04.2023
Admissions Office Manager
Academy Of Art University Admissions Department
02.2000 - 05.2007
Clinic Manager
HealthSouth Occupational Rehabilitation Clinic
05.1997 - 01.2000
Bachelor of Arts - Pre-Physical Therapy
San Francisco State University
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