Teresa Waldrop
Center Point,USA
Summary
Dynamic operations leader with extensive experience at Hub Group, excelling in performance management and customer relationship management. Proven track record in optimizing delivery routes and enhancing operational efficiency, ensuring timely service and high customer satisfaction. Skilled in coordinating logistics and fostering team collaboration to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Location Supervisor
Hub Group
Birmingham, AL
07.2022 - Current
- Directly overseeing employees, managing their performance, and providing guidance and support.
- Ensure daily operations run efficiently, adhering to company policies and procedures.
- Maintain positive relationships with clients and addressing any customer-related issues.
- Enforce safety regulations and ensuring a safe working environment.
- Prepare reports on operational performance and other relevant metrics.
- Develop optimal routes for deliveries or transportation, minimizing distance, time, and cost.
- Analyze route performance, identifying areas for improvement, and generating reports.
- Schedule and coordinate orders, managing routes, and ensuring timely deliveries.
- Build routes effectively to service customers needs in a timely manner.
Dispatcher/Security
Children's of Alabama
Birmingham, AL
04.2024 - 08.2024
- Respond to internal and external safety requests.
- Dispatch security officers and emergency workers to the location of a call.
- Monitor security and alarm systems, including cameras.
- Document detailed reports about incidents.
- Escort people around the hospital.
- Assist with any additional task given to assist the operation.
Home Delivery Supervisor(Hybrid Remote)
Spirit Logistics
Birmingham, AL
10.2023 - 04.2024
- Real time route monitored the delivery teams to confirm deliveries were completed.
- Responded to emails in a timely manner.
- Ensured the contracted performance metrics requirements exceed the customer' standards and metric's.
- Recruitment and retention of contract drivers.
- Managed contracted drivers scheduling and maintained a positive relationship.
- Ensured all deliveries were completed and closed out on time daily. Customer Satisfaction follow-up.
Operations Coordinator II
Ryder Logistics
Birmingham, AL
04.2021 - 07.2022
- Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments.
- Monitor day-to-day receiving and delivery procedures, oversee material delivery to job sites, and supervise physical inventory count.
- Handle issues arising in shipping or inventory handling.
- Pick product with RF scanner and verify the product with an RF screen with the correct UPC number or serial number.
- Process Return Authorizations(RAS) and Schedule shipment pickups.
- Ensure safe work environment for other employees by adhering to OSHA safety standards.
- Trouble shoots shipping issues and customer complaints that arise and work to solve them.
- Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods.
- Coordinate driver routes and delivery loads.
Distribution Manager
LSO Final Mile (Previously Express Courier)
Birmingham, AL
01.2013 - 01.2019
- Oversee 15,000 square foot retail distribution center on 1st shift specializing in office supply products.
- In charge of a 15-member team that consist of warehouse and customer service. Also, 40 service providers that delivered retail and office supplies throughout Alabama.
- Provided extensive training to temporary and full-time employees that include tips on how to sort accurate, improve production and minimize OS&D shipped to customers.
- Developed daily/weekly/monthly action plans to ensure company production goals are met.
- Managed performance of Assistant Manager and/or hourly associates and recognize, train, coach, counsel, and take corrective action when warranted.
- Lead associates to be fully compliant with all safety and Hazmat rules and regulations, legal regulations, and human resource policies; ensures safety and security of associates, facility, equipment, and inventory relevant to department. Reports safety and security discrepancies to Branch Manager.
Education
Associate in Science (AS) - Medical Assistant
Virginia College
Birmingham, AL09.2012
Skills
- Customer relationship management
- Time management
- Performance management
- Customer service and relations
- Operations management
- Route scheduling, coordinating, and optimization
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Dispatcher/Security
Children's of Alabama
04.2024 - 08.2024
Home Delivery Supervisor(Hybrid Remote)
Spirit Logistics
10.2023 - 04.2024
Location Supervisor
Hub Group
07.2022 - Current
Operations Coordinator II
Ryder Logistics
04.2021 - 07.2022
Distribution Manager
LSO Final Mile (Previously Express Courier)
01.2013 - 01.2019
Associate in Science (AS) - Medical Assistant
Virginia College
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