Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa McNicol

Orange,TX

Summary

Dynamic leader with a proven track record at Horseshoe Casino, adept in operations management and employee training that is seeking new opportunities for personal growth and development. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and meticulous compliance monitoring. Skilled in surveillance and team motivation, significantly improving gaming floor performance.

Overview

22
22
years of professional experience

Work History

Table Games Supervisor

Horseshoe Casino
11.2022 - Current
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Facilitated regular team meetings to address concerns, share updates on casino initiatives, and discuss strategies for improving overall performance on the gaming floor.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Oversaw scheduling for table games staff, ensuring adequate coverage during peak hours while minimizing overtime costs.

Slot Floor Supervisor

Lauberge Casino
12.2020 - 11.2022
  • Actively participated in recruitment efforts by interviewing candidates, selecting top performers for employment offers.
  • Enhanced customer satisfaction by monitoring slot machines and addressing technical issues promptly.
  • Assisted with employee training and development, leading to increased team efficiency and productivity.
  • Ensured smooth casino operations by supervising floor staff and maintaining open communication channels.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Table Games Floor Supervisor

Lauberge Casino
05.2005 - 10.2017
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Customer Service Attendant

Delta Downs Casino
01.2002 - 05.2005
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.

Education

Associate of Applied Science - Process Operations

Lamar College, Orange, TX
Orange, TX
12.2024

Associate of Applied Science - Safety Health And Enviroment

Lamar College, Orange, TX
Orange, TX
12.2024

Skills

  • Leading employees
  • Training employees
  • Surveillance monitoring
  • Resolving Complaints
  • Employee Scheduling
  • Compliance Monitoring

Timeline

Table Games Supervisor

Horseshoe Casino
11.2022 - Current

Slot Floor Supervisor

Lauberge Casino
12.2020 - 11.2022

Table Games Floor Supervisor

Lauberge Casino
05.2005 - 10.2017

Customer Service Attendant

Delta Downs Casino
01.2002 - 05.2005

Associate of Applied Science - Process Operations

Lamar College, Orange, TX

Associate of Applied Science - Safety Health And Enviroment

Lamar College, Orange, TX

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Teresa McNicol