Teresa Walker
Farmington Hills,MI
Summary
Certified Project Management Professional (PMP) with over 10 years experience within the healthcare industry. With a vast amount of experience creating, managing, and delivering incentives that helps drive organizational success. A proven track record of delivering projects on time and budget, meeting and often exceeding stakeholders’ expectations. Highly skilled in all phases of project management from initiation to closure, with a strong focus on team collaboration and scope management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consultant/Project Manager - Transaction Flow/Revenue Cycle
Henry Ford Health
06.2018 - 10.2023
- Provided project management and consultant services to multiple departments related to Insurance Recovery, by interacting with staff and leadership of all levels with a common goal of improving revenue cycle and expanding the services that are provided by the organization
- Managed and facilitated multiple multi-million dollar projects and ensured the organization met the desired metrics in regards to lower denials, lower AR days, and increased payment rates
- Identified and mitigated gaps in systems, processes, and policies, ultimately recuperating millions in billing revenue from insurers and patients
- Performed project management for the design and continuous improvement of the Central Billing Office (CBO) Insurance Follow Up and Insurance Recovery functions and workflows
- Managed cross-functional teams to ensure seamless collaboration, achieving optimal results through effective resource allocation. While demonstrate a thorough understanding of the billing and insurance recovery organizational structure
Senior Analyst, Operational Performance Management
Blue Cross Blue Shield of Michigan
05.2016 - 06.2018
- Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks
- Implemented business intelligence solutions to increase operational efficiency
- Created and maintained project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
- Served as a liaison for daily operations to assist or gather business requirements needed for system modifications, enhancement and implementations
- Conducted general project management functions (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
Project Analyst - Automated Group Reporting
Blue Cross Blue Shield of Michigan
05.2014 - 05.2016
- Reviewed, analyzed, and evaluated business systems and user needs
- Provided document requirements to define the business scope, objectives, and formulate systems to parallel overall business strategies
- Conducted and coordinated product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
- Communicated with internal and external stakeholders to ensure implementations were fulfilled as expected
- Provided project documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, 834 file imports, UAT plan).
Data Specialist - Data Management
Group Associates
11.2011 - 05.2014
- Oversaw the entire data conversion process, while working closely with clients to ensure that data is accurate and accessible
- Researched data sources to verify validity of information internally and externally
- Analyzed data details and accuracy to ensure converted data was viable and accurate for 835 files
- Evaluated existing databases and systems by verifying that client’s system(s) are able to integrate, and store data being converted
- Created custom solutions by revamping and customizing databases and software to meet data storage needs for internal and external users
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets
Education
M.S.A. Public Administration -
Central Michigan University
B.S. Health Administration -
Eastern Michigan University
Skills
- Project Management
- Requirements Gathering
- Team Leadership
- Risk Management
- Microsoft Project & Other PM Tools
- Communication
- Team Collaboration
- Program Management
Certification
- Certified Scrum Master, Scrum Alliance, 07/01/22
- Project Management Professional (PMP), Project Management Institute, 03/01/18
- Advanced Project Management, Lawrence Technical University, 03/01/17
- Lean Six Sigma Black Belt, Lawrence Technical University, 11/01/16
- Lean Six Sigma Green Belt, Lawrence Technical University, 09/01/16
Personal Information
Title: Project Manager
Projects
277 Optimization – reduced non – value added work by 40% : Insurance Balance with No Claim Status – reduced PB uncollected AR by $5M : TrackIt – organization wide ticket system/repository : Benefits Exhaust – collected millions in previously uncollected funds & achieved state compliance
Timeline
Consultant/Project Manager - Transaction Flow/Revenue Cycle
Henry Ford Health
06.2018 - 10.2023
Senior Analyst, Operational Performance Management
Blue Cross Blue Shield of Michigan
05.2016 - 06.2018
Project Analyst - Automated Group Reporting
Blue Cross Blue Shield of Michigan
05.2014 - 05.2016
Data Specialist - Data Management
Group Associates
11.2011 - 05.2014
M.S.A. Public Administration -
Central Michigan University
B.S. Health Administration -
Eastern Michigan University
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