Teresa Wallace
Summary
Forward-thinking Privacy Analyst bringing eleven years of expertise in Healthcare Privacy and Compliance. Proficient in navigating complex regulatory frameworks such as HIPAA. Dedicated to ensuring regulatory compliance while promoting data integrity and patient confidentiality.
Overview
19
19
years of professional experience
Work History
Privacy Analyst
Sutter Health
12.2018 - Current
- Supports Sutter Health Enterprise and patients by proactively auditing and monitoring access to electronic health records and other systems.
- Provides case documentation support by completing reports, data entry and investigation tasks.
- Investigations include high level of detail with conditional outcomes, requires flexibility to pivot and redirect quickly.
- Demonstrated ability to conduct thorough investigations of proactive audits and for cause allegations
- Proficient in gathering evidence, analyzing data, document findings, and uncovering root causes to address privacy incidents effectively
- Manages high profile patient census reporting and workflow, requiring high level of confidentiality.
- Exceptional attention to detail with time management and organization skills, including clear documentation and problem-solving skills.
- Superior communication (written/verbal) and interpersonal skills to explain complex or sensitive information clearly and professionally.
- Detailed knowledge regarding National Institute of Standards and Technology (NIST), Health Insurance Portability and Accountability Act/Health Information Technology for Economic and Clinical Health Act (HIPAA/HITECH), and other related industry security standards, regulations, and best practices.
Department Secretary
Sutter Health
11.2016 - 12.2018
- Provided Administrative Support to the Deputy Chief Privacy Officer and the Deputy Chief Information Security Officer
- Manage executive’s calendars and coordinate conference calls and record meeting minutes and scheduled meetings while maintaining high-level organization and confidentiality
- Promote a positive team atmosphere and open communication
- Proofread documents, prep slide decks for presentation, create office templates, and assist with special projects
- Extremely attentive, plays close attention to detail
- Anticipates issues and concerns and acts proactively for effective, smooth operations throughout the office.
Medical Records Specialist
Sutter Health
08.2014 - 11.2016
- Lead Medicare auditor met department demand by streamlining audit processes and developing tracking system while consistently performing at or above target goals.
- Supported Office Manager by continuously increasing workload as “go to” person of the office; taking on tasks to support the team and growth of the agency.
- Appropriately identified opportunities for improvement and escalated to management with a proactive approach to support the branch.
- Key member supporting Quality and Compliance completing additional documentation reviews from CMS, United Healthcare and Healthnet
- Efficiently audits claims and gathers documentation exceeding deadlines and ensured the correct documentation was billed resulting in quality reviews to protect patient satisfaction and revenue.
- Experienced in Release of Information policies and procedures with knowledge of HIPAA regulations.
- Publisher of office quarterly newsletter using Microsoft Publisher to support EOW committee, researches and gathers information on Sutter Health to ensure employees of Sutter Care at Home receive updates and current events of “One Sutter” organization.
Scheduler
Sutter Health
08.2013 - 08.2014
- Responsible for maintaining daily schedules of 80+ member of clinical field staff and 500+ home health patients.
- Assisted in developing streamlined daily processes that increased average patient visits from 3.6 per 8 hours to 4.2 in 8 hours thus increase monthly revenue.
- Assisted in developing streamlined communication process.
- Responsible for weekly reports including field clinician productivity, patient visit frequencies, missed visit reviews and even case management assignments.
- Providing effective liaison activities and interdepartmental communications and support essential to agency activities.
- Experienced in HCHB and R2 computer software systems and EPIC EHR.
Administrative Assistant
Sutter Health
03.2013 - 08.2013
- Supported three divisions of home care and effectively processed patient and family phone calls; each with unique patient populations.
- Demonstrated excellence in communication, compassion, and effectiveness
- Proactively sought ways to support and assist each subdivision in their own way while maintaining day to day operations.
Customer Service Representative
Farmers Insurance Group
08.2011 - 06.2012
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly & efficiently.
Administrative Assistant
Carol’s Roman Shades, Inc.
05.2009 - 01.2011
- Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
Retail and Customer Service Clerk
Longs Drug Stores
03.2005 - 05.2009
- Lead cashier demonstrated excellence in customer service and consumer satisfaction.
Education
Diablo Valley College
Pleasant Hill, CAAmerican River College
Sacramento, CAHigh School Diploma -
Concord High School
Skills
- Data Analysis
- Incident Reporting
- Analytical Thinking
- Audit Support
- Excel proficiency
- Analytical and Critical Thinking
- Relaying Complex Information
Timeline
Privacy Analyst
Sutter Health
12.2018 - Current
Department Secretary
Sutter Health
11.2016 - 12.2018
Medical Records Specialist
Sutter Health
08.2014 - 11.2016
Scheduler
Sutter Health
08.2013 - 08.2014
Administrative Assistant
Sutter Health
03.2013 - 08.2013
Customer Service Representative
Farmers Insurance Group
08.2011 - 06.2012
Administrative Assistant
Carol’s Roman Shades, Inc.
05.2009 - 01.2011
Retail and Customer Service Clerk
Longs Drug Stores
03.2005 - 05.2009
Diablo Valley College
American River College
High School Diploma -
Concord High School