Teresa Ward
Willow Springs
Summary
Experienced customer service professional with a solid 15-year background in customer-facing roles. Demonstrates consistent exceptional customer service, efficient handling of high-volume calls and emails, and continuous updates on product knowledge and industry trends. Proficient in administrative tasks including order entry, purchasing, and data entry. Well-versed in office management, accounting, and event planning. Possesses strong communication and problem-solving skills to ensure utmost customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
One Way Safety
07.2022 - Current
- Managed a high volume of incoming calls and emails, consistently providing customer service that meets or exceeds performance metrics.
- Oversaw purchasing from multiple vendors and managed shipping to ensure timely delivery of products.
- Maintained detailed records of all customer purchases and inventory.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Accounting Administrative Assistant
LEYDEN FAMILY SERVICE
11.2020 - 07.2022
- Assistant to the CEO & CFO
- Assisted Accounting with annual state audits, preparation of tax returns and other regulatory filings
- Managed the past due accounts for accounts receivable/collections
- Maintained organized filing system for invoices, receipts, and other financial documents
- Coordinated office supply orders, ensuring adequate stock levels while minimizing costs
Inside Sales / Assistant to the V.P. of Sales/ Customer Care Representative
Reliable Fire and Security
08.2016 - 11.2020
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided administrative support to inside sales team, including managing calendars, scheduling appointments, and coordinating meetings
- Provided sales quotes and processed orders
- Maintained accurate and up-to-date customer records in CRM system
- Coordinated training for new employees and sales staff
- Assisted in organizing trade shows or industry events by coordinating logistics such as booth setup, shipping of promotional materials, etc
Inside Sales Account Manager/ Assistant Manager
Chicago Metropolitan Fire Prevention
07.2008 - 08.2016
- Responsible for the coordination of department’s (commercial fire systems) daily operations including scheduling customer service calls, routing of field technicians, ensuring accuracy of service orders
- Prepared department invoicing and worked with local village to obtain permits on behalf of customers
- Managed incoming calls and emails, responding promptly and professionally to inquiries from clients, vendors, and internal staff
- Created efficient filing systems that improved document retrieval time by 85%
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Education
High School - GED - General Studies
Morton College
Cicero, IL09.1993
Skills
- Microsoft Office
- Microsoft Outlook
Timeline
Customer Service Representative
One Way Safety
07.2022 - Current
Accounting Administrative Assistant
LEYDEN FAMILY SERVICE
11.2020 - 07.2022
Inside Sales / Assistant to the V.P. of Sales/ Customer Care Representative
Reliable Fire and Security
08.2016 - 11.2020
Inside Sales Account Manager/ Assistant Manager
Chicago Metropolitan Fire Prevention
07.2008 - 08.2016
High School - GED - General Studies
Morton College
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