Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Warren

Lexington,KY

Summary

Patient Services Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

UK Healthcare
10.2022 - Current
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Telephone calls to handle rescheduled, missed and reassigned visit requests.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Used Epic to maintain electronic patient files, successfully maintaining over many patient files.
  • Transcribe orders for referrals
  • Medical record preparation
  • Scanning records into Epic
  • Schedule Bone biopsy procedures
  • Check in and Check out patients
  • Patient education
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.

Medical Assistant

UK Healthcare
Lexington, KY
03.2019 - 10.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Associate of Science - Medical Assisting

National College of Business And Tech-Lexington
Lexington, KY
05.2012

Skills

Epic Super User

  • Customer Service
  • Educate Patients
  • Appointment Scheduling
  • Registration Requirements
  • Appointment Confirmation
  • Patient Greeting
  • Medicaid
  • Payment Collection
  • Insurance Information Collection
  • Medical Insurance
  • Greeting Visitors
  • Patient Appointment Management
  • Care Coordination
  • Data Entry

Certification

Registered Medical Assistant

American Medical Technologist

2/2012-4/2024

State Registered Nurse Aid

5/2017- 8/20223

BLS/CPR

American Heart Association

2/2023-2/2025

  • CPI Nonviolent Crisis Intervention Training - 2/2023-2/2025
  • QPR Suicide Prevention Gatekeeper Program 5/2023

Timeline

Patient Services Coordinator

UK Healthcare
10.2022 - Current

Medical Assistant

UK Healthcare
03.2019 - 10.2022

Associate of Science - Medical Assisting

National College of Business And Tech-Lexington

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Teresa Warren