Teresa Weaver
Delta,CO
Summary
Highly-motivated dependbable employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Eligibility Technician III
Delta County Human Services
Delta, CO
07.2023 - Current
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Adhered strictly to confidentiality standards when handling sensitive client information.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Maintained positive working relationship with fellow staff and management.
Lead Eligibility Technician
Delta County Human Services
Delta , CO
03.2013 - 07.2023
- Collaborated with other departments to ensure timely resolution of client requests.
- Generated reports detailing eligibility determinations for management review.
- Provided technical assistance to staff regarding application processing and other related issues.
- Provided guidance to less experienced colleagues when performing complex tasks or resolving difficult situations.
- Monitored pending applications for compliance with deadlines and follow-up actions as needed.
- Attended training sessions as needed to stay abreast of changes in policies or procedures.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Eligibility Specialist
Delta County Human Services
Delta, CO
03.2011 - 03.2013
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Explained reasons behind application denials and recommended further action.
- Entered client information and files into databases for further review and tracking.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Front Office Clerk
Delta County Human Services
Delta, CO
07.2005 - 03.2011
- Greeted customers and answered inquiries in a professional manner.
- Prepared outgoing mailings on a daily basis using postage meter machine.
- Answered incoming calls and transferred them to the correct department or personnel.
- Scheduled appointments for clients and customers with appropriate staff members.
- Assisted other administrative personnel with overflow work including word processing, data entry.
- Scanned documents into the computer system for easy retrieval when needed.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
Education
High School Diploma -
Delta High School
Delta, CO05-2005
Skills
- Disability Awareness
- Microsoft Office
- Verbal Communication
- Medicaid Knowledge
- Telephone Etiquette
- Data Entry
- Appointment Scheduling
- Application Review
- Public Assistance Programs
Accomplishments
- Received typing certificate in high school for 80 wpm
- Have been with the same employer for the past 18 years
Languages
English
Professional
Affiliations
- I volunteer my time with Special Olympics
- I volunteer my time to the High School Marching Band concession stand
- I attend my children's sports events
Timeline
Eligibility Technician III
Delta County Human Services
07.2023 - Current
Lead Eligibility Technician
Delta County Human Services
03.2013 - 07.2023
Eligibility Specialist
Delta County Human Services
03.2011 - 03.2013
Front Office Clerk
Delta County Human Services
07.2005 - 03.2011
High School Diploma -
Delta High School
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