Teresa West
A
Lancaster,Ohio
Summary
Knowledgeable and dedicated customer service professional with extensive experience across many fields.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Quality Assurance Inspector
MS Companies
01.2021 - 01.2024
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Participated in internal audits to verify adherence to established quality management systems and identify opportunities for enhancement.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Server Trainer
Bob Evans
04.2012 - 09.2016
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Dispatcher/Office Assistant
Lancaster Public Transit
12.2008 - 02.2012
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Technical Support Representative
Cox Communications
06.2007 - 04.2008
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Teleperformance
04.2006 - 06.2007
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Restaurant General Manager
Taco Bell
07.1994 - 02.2006
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
No Degree - Human Services, Marketing
Ohio University
Lancaster, OH 05.2001 -
Skills
Timeline
Quality Assurance Inspector
MS Companies
01.2021 - 01.2024
Server Trainer
Bob Evans
04.2012 - 09.2016
Dispatcher/Office Assistant
Lancaster Public Transit
12.2008 - 02.2012
Technical Support Representative
Cox Communications
06.2007 - 04.2008
Customer Service Representative
Teleperformance
04.2006 - 06.2007
No Degree - Human Services, Marketing
Ohio University
05.2001 -
Restaurant General Manager
Taco Bell
07.1994 - 02.2006
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