Teresa West

• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.

• Developed strong interdepartmental relationships to ensure seamless coordination of resources for optimal service delivery.
• Streamlined reporting procedures, reducing manual tasks and increasing accuracy in schedule-related data collection.
• Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
• Reconciliation of customer accounts
• Timely billing of customer accounts
• Scheduled warranty technician when needed for shed repairs
• Scheduled CDL drivers for shed deliveries and repossessions, overnight included

Answering incoming service calls and schedule technicians for service visits (emergency, planned maintenance, etc)

• Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness

• Ensure timely and accurate invoicing

• Assist with auditing process

• Earned Customer Loyalty by effectively and efficiently managed customer interactions, ensuring customer satisfaction

• Ordered and received parts for jobs.

• Ensure SOP compliance

• Responsible for county, state and city municipality permit requests

• Service request entry and management

• Loading lines into Sales Order Management Systems (Oracle, Siebel)

• Review and submit documentation for customer contract renewals

• Trained lower level Service Coordinators (new hires, new processes, etc..)

• Material ordering (office and industrial supplies)

• Manage scheduling for conference and training rooms

• Assist with management of technician labor hours

• Manage labor hours for jobs requiring certified payroll

• Oversaw customer account setups (Nashville and Memphis office)

• Manage office vendors (Crystal Springs Water, Ricoh Printing Services, Office Depot, Grainger, Cintas)

• Lead Service Coordinators for Highland area (Nashville, Memphis, Louisville, Virginia Beach)

• Light traveling to other Highland area offices for trainings and meetings

• Backup to shipping/receiving department

• Community Awareness Coordinator for Nashville office

• Assist with hiring process of new Service Coordinators