Summary
Overview
Work History
Education
Skills
Timeline
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Teresa White

Louisville,KY

Summary

Experienced corporate travel consultant with expertise in marketing strategies and delivering exceptional customer satisfaction. Known for exceptional scheduling and time management skills, consistently achieving career success in the travel and hospitality industry. Specialize in serving private, global, and corporate clientele. Adept at providing personalized travel solutions that exceed expectations by meeting each customer's unique needs.

Overview

28
28
years of professional experience

Work History

Senior Travel Counselor

BCD Travel
12.2022 - Current
  • Utilized advanced reservation systems proficiently to streamline booking procedures.
  • Handled budgetary requirements of individual travelers or groups effectively while meeting their expectations.
  • Provided exceptional customer service during all stages of the trip planning process, resulting in high referral rates from satisfied clients.
  • Assisted corporate clients in organizing group travel arrangements for conferences or incentive programs.
  • Resolved issues promptly during trips while maintaining a professional demeanor under pressure situations.
  • Managed complex itineraries involving multiple destinations, accommodation types, and activities for discerning clientele.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Virtual Senior Travel Consultant

American Express GBT
04.2018 - 12.2021
    • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
    • Provided expert guidance on destination-specific requirements such as visas, ensuring smooth travel experiences for clients.
    • Implemented proactive communication strategies, keeping clients informed throughout the travel planning process.
    • Streamlined booking process for increased efficiency and reduced errors in reservations.
    • Delivered exceptional service by addressing client concerns promptly and effectively.
    • Led training sessions for new hires on company procedures, reservation systems, and customer service expectations.
    • Assisted clients with last-minute changes, demonstrating adaptability and expertise in managing unforeseen circumstances.
    • Mentored junior consultants, sharing industry knowledge and best practices to enhance overall team performance.

Concur Help Desk

Altour
05.2015 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Meeting Planner

Travel and Transport
01.2010 - 01.2011
  • Implemented creative solutions to address challenges or obstacles encountered during the planning phase or on-site at events.
  • Leveraged industry trends and best practices in the planning process, resulting in innovative and memorable events.
  • Facilitated clear communication between all parties involved in the event planning process, fostering collaboration and efficient decisionmaking.
  • Sourced appropriate venues that met client requirements while staying within budget constraints.
  • Conducted thorough post-event evaluations to identify areas of improvement, leading to continuous enhancement of future meetings.
  • Coordinated travel arrangements for speakers and VIPs, providing a seamless experience from arrival to departure.
  • Developed strong partnerships with suppliers and vendors by fostering open communication and delivering clear expectations, resulting in reliable support for events.
  • Managed budgets effectively to ensure cost savings while maintaining high-quality events and experiences for attendees.
  • Oversaw on-site logistics during meetings, ensuring smooth operations and swift resolution of any issues that arose.

Senior Group Travel Coordinator

AEGON Travel and Conference Services
03.1997 - 11.2009
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Assisted travelers in obtaining necessary visas and other documentation required for international trips.
  • Complied with company standards while preparing internal, informal and official documentation.
  • Negotiated with vendors to secure the best deals on flights, accommodations, and transportation.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Set up domestic and international flights for staff and contractors.
  • Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
  • Streamlined booking processes for improved time management and cost savings.
  • Helped senior managers make effective decisions based on current and accurate reporting.

Education

Associate of Applied Science -

University of Louisville
Louisville, KY

Skills

  • Travel industry expertise
  • Exceptional customer service
  • Executive Travel
  • Relationship Building
  • Self Motivation
  • Adaptability
  • In-depth destination knowledge
  • Time management mastery
  • Global Distribution Systems Proficiency

Timeline

Senior Travel Counselor

BCD Travel
12.2022 - Current

Virtual Senior Travel Consultant

American Express GBT
04.2018 - 12.2021

Concur Help Desk

Altour
05.2015 - 03.2018

Meeting Planner

Travel and Transport
01.2010 - 01.2011

Senior Group Travel Coordinator

AEGON Travel and Conference Services
03.1997 - 11.2009

Associate of Applied Science -

University of Louisville

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Teresa White