Teresa Whitehouse
Cottageville,WV
Summary
Experienced Credit Balance Specialist knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Credit Balance Specialist
WVU Medicine
05.2021 - Current
- Improved client satisfaction by promptly identifying and resolving credit balance issues.
- Streamlined credit balance processes for increased efficiency and accuracy in financial reporting.
- Enhanced interdepartmental communication with timely updates on credit balance statuses and resolutions.
- Maintained compliance with industry regulations, adhering to strict guidelines in handling credit balances.
- Played an active role in the development of department-wide strategies for addressing common challenges related to credit balances.
- Demonstrated outstanding analytical skills while evaluating complex financial data and identifying root causes of credit balance issues.
- Maintained high knowledge of current programs, offerings and products.
- Attended ongoing professional training to facilitate accurate and productive credit management.
Billing Specialist and Customer Service
Jackson General Hospital / WVU Medicine
09.2007 - 05.2021
- Improved billing accuracy by implementing a streamlined invoicing process.
- Identified and resolved patient billing complaints
- Performed on a daily basis general clerical duties
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Participate in educational activities and attend monthly staff meetings
- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Braille Specialist and Coordinator
Marshall University Grad College
08.2007 - 05.2013
- Developed strong student/teacher relationships through consistent communication for the level of entry they should complete, answered questions about the assignments and questions or concerns they have and on missed assignments
- Created Braille assignments in both Braille and literary formate and maintained the assignments for the online course
- Graded and submitted assignments on line
- Maintained a schedule for the assignments and due dates
- Maintained files and graphed level completed with each semester/reading Braille for each student
Dispensing Optician and Receptionist
Ravenswood Eye Care
02.2004 - 09.2007
- Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Enhanced overall store sales by effectively promoting various eyewear products and accessories to customers.
- Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
- Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
- Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
- Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
- Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Prepared work orders outlining all specifications for new lenses and frames.
Bookkeeper, Teller, New Account Sales
United Bank
02.2002 - 02.2004
- Bookkeeping for private and business customers
- Office duties including: filing, typing, keyboarding, Use of adding machine
- Conducted bank reconciliations for customer
- Supervisor: Dormant Accounts
- Teller and New Accounts Division as needed
Education
Certified Revenue Cycle Representative
Healthcare Financial Management Association
On Line06.2021
Medical Claims And Billing
US Career Institute
On Line2012
Skills
- Strong organizational skills, current technology skills, and professional work ethic
- Excellent interpersonal skills, phone manner and office etiquette
- Self-directed learner, excellent time manager
- Documentation and Reporting
- Windows Operating Systems, Microsoft Office Suite, Meditech, Epic, and Adobe Acrobat
- Credit Disputes
- Time Management
- Microsoft Excel
- Problem Solving
- Analytical Thinking
Timeline
Credit Balance Specialist
WVU Medicine
05.2021 - Current
Billing Specialist and Customer Service
Jackson General Hospital / WVU Medicine
09.2007 - 05.2021
Braille Specialist and Coordinator
Marshall University Grad College
08.2007 - 05.2013
Dispensing Optician and Receptionist
Ravenswood Eye Care
02.2004 - 09.2007
Bookkeeper, Teller, New Account Sales
United Bank
02.2002 - 02.2004
Certified Revenue Cycle Representative
Healthcare Financial Management Association
Medical Claims And Billing
US Career Institute
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