Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Teresa Whitney-Taylor

Greensboro,NC

Summary

With a proven track record at Market America/Shop.com, I excel in structured authoring and multitasking, significantly enhancing document accessibility and process efficiency. My adeptness in problem-solving and organizational skills has streamlined operations, showcasing my ability to adapt and deliver under tight deadlines.

Overview

39
39
years of professional experience

Work History

Senior Process Documentation Specialist

Market America/Shop.com
Greensboro, NC
12.2009 - 02.2025
  • Created SOP's for the Quality Control Department.
  • Created the appropriate steps for new hires to follow for training purposes to learn their job.
  • Created company letters for the various departments to send out to customers.
  • Managed secure storage, backups, and retrieval of archived documents.
  • Organized large volumes of data into an easy-to-access format for internal staff members.

Mail Processing Manager

Market America
Greensboro, NC
12.2000 - 12.2009
  • Managed a team of 8 members with opening and processing all incoming mail before sending to the Data Processing Department for processing.
  • Made sure all checks, money orders and orders balanced before sending checks and money orders to Accounting Department for deposit.
  • Managing team 8, PTO, sick days, and time sheets were processed weekly.
  • Stepping in to help whenever I was needed to make sure the deadlines were met on a daily basis.

Customer Service Representative

Market America
Greensboro, NC
12.1994 - 12.2000
  • Answering inbound calls, helping the distributor with questions concerning orders, lost BV, and commission checks.
  • Researched, faxed-in questions and concerns.
  • Tracked orders with UPS.
  • Issued call tags for UPS to pick up returns from distributors.
  • Met Distributors in a timely fashion.

Pediatric Dental Assistant

Edward Miller, DDS
Greensboro, NC
11.1991 - 11.1994
  • Cleaned and sterilized instruments after each use in accordance with universal precautions guidelines.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Assisted dentists in providing dental treatment to pediatric patients.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Took medical and dental history and recorded vital signs of patients.
  • Provided patient education regarding preventive care, diet, oral health and plaque control.
  • Greeted patients upon arrival at the office with courtesy and professionalism.
  • Established clean, sterile and welcoming environment for patients.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Provided postoperative instructions to parents regarding care of their child's teeth following treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Performed chair side duties including taking x-rays, making impressions and pouring models.
  • Educated parents on proper oral hygiene techniques for children.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Instructed young patients on proper brushing techniques using visual aids such as charts or videos.

Medical Receptionist

Wayland McKenzie, MD
Greensboro, NC
01.1986 - 10.1991
  • Processed referrals for specialist care when requested by physicians or patients.
  • Completed relevant insurance and other claim forms.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Straightened up waiting room to maintain neat and organized space.
  • Interviewed patients to complete case histories and intake forms.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Education

High School Diploma -

North Duplin High School
Calypso, NC
06-1983

Skills

  • Structured authoring
  • Document design
  • Written communication
  • Analytical thinking
  • Problem-solving abilities
  • Multitasking Ability
  • Organizational skills
  • Adaptability and flexibility
  • Document retrieval
  • Document review
  • Research skills

Affiliations

  • Leader of Baptism at Destiny Christian Center.
  • Leadership Team at Destiny Christian Center.

Timeline

Senior Process Documentation Specialist

Market America/Shop.com
12.2009 - 02.2025

Mail Processing Manager

Market America
12.2000 - 12.2009

Customer Service Representative

Market America
12.1994 - 12.2000

Pediatric Dental Assistant

Edward Miller, DDS
11.1991 - 11.1994

Medical Receptionist

Wayland McKenzie, MD
01.1986 - 10.1991

High School Diploma -

North Duplin High School

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Teresa Whitney-Taylor