Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Teresa Wilbur

Taunton,MA

Summary

Seasoned Recovery Coach and Clinical Case Manager with a proven track record at Steppingstones Inc., adept in client advocacy and resource navigation. Excelled in creating supportive environments, significantly enhancing client recovery journeys. Skilled in motivational interviewing and treatment planning, demonstrating a strong commitment to professional ethics and client success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Recovery Coach

Steppingstones Inc. (Project Recovery)
Fall River , MA
11.2024 - Current
  • Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
  • Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
  • Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
  • Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
  • Conducted assessments of client needs and provided referrals to appropriate community resources.

Assistant Residential Program Manager

East House Corporation
Rochester, NY
04.2024 - 11.2025
  • Chaperoned group-sponsored trips and social functions.
  • Participated in case reviews with other professionals involved in the care of clients.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to the residential program.
  • Served as a liaison between families and outside agencies providing assistance or resources.
  • Provided crisis intervention services, as needed.
  • Evaluated client performance against established goals on a regular basis.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Developed and implemented policies and procedures for the effective operation of the residential program.
  • Coordinated with other agencies, organizations, or individuals providing services or support to clients.
  • Maintained accurate records of client progress, including daily logs, incident reports, and monthly summaries.
  • Participated in training activities to stay current on best practices in the field.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Assessed client needs and developed individualized service plans to ensure positive outcomes.
  • Collaborated with treatment teams in developing strategies for managing challenging behaviors in a safe manner.

Project Manager

Steppingstones inc.
Fall River , MA
01.2020 - 11.2023
  • Completed investigations into complaints, incidents and accidents at work sites.
  • Developed and implemented project plans, schedules and budgets.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Clinical Case Manager/ Supervisor

Steppingstones inc.
Fall River, Mass
11.2007 - 09.2020
  • Implemented crisis intervention strategies as needed to address emergent client issues.
  • Advocated on behalf of clients to secure necessary services and support.
  • Utilized case management software and databases for efficient information tracking.
  • Provided individualized case management, counseling, and referrals to appropriate community resources.
  • Supervised other workers and caregivers providing services to clients.
  • Educated clients on options to assist in making informed decisions.
  • Collaborated with multidisciplinary teams to provide holistic support to clients.
  • Documented services and collected required data for evaluation.
  • Collaborated with other professionals to assess client needs.
  • Assisted individuals with eligibility for available benefits.
  • Provided crisis intervention services when needed.
  • Provided information to access financial assistance, legal aid or housing.
  • Monitored client progress through regular follow-ups and case reviews.
  • Responded quickly and effectively when contacted by outside agencies or referral sources regarding assigned cases.
  • Assisted clients in setting realistic goals and developing action plans.
  • Conducted home visits to assess living conditions and support needs.
  • Conducted initial assessments to determine client eligibility for programs and services.

Education

Bachelor of Science - Addiction Studies

SUNY Empire State College
Saratoga Springs, NY
06-2028

Skills

  • Peer support
  • Resource navigation
  • Client advocacy
  • Client education
  • Treatment planning
  • Referral networking
  • Professional ethics
  • Intervention planning
  • Coaching techniques
  • Goal setting
  • Resource advocacy
  • Motivational interviewing
  • Boundary setting
  • Relapse prevention
  • Treatment goals
  • Substance abuse
  • Resource referrals

Certification

  • I am SOAR certified
  • First aid / Cpr certified
  • Crisis Intervention

References

References available upon request.

Timeline

Recovery Coach

Steppingstones Inc. (Project Recovery)
11.2024 - Current

Assistant Residential Program Manager

East House Corporation
04.2024 - 11.2025

Project Manager

Steppingstones inc.
01.2020 - 11.2023

Clinical Case Manager/ Supervisor

Steppingstones inc.
11.2007 - 09.2020

Bachelor of Science - Addiction Studies

SUNY Empire State College

Similar Profiles

CREATE PROFILE
Teresa Wilbur