Teresa Wilder
Lapeer,MI
Summary
Knowledgeable Rn with background in managing patient assessments and prioritizing care. Proven track record of effectively coordinating with healthcare teams and ensuring timely interventions. Demonstrated ability in critical thinking and patient communication.
Strong ability to collaborate with multidisciplinary teams and adapt to evolving healthcare needs. Reliable in high-pressure environments, with focus on delivering patient-centered results. Proficient in telehealth, patient education, and electronic health record management.
Experienced with patient assessment and care prioritization. Utilizes critical thinking and swift decision-making to manage patient needs effectively.
Dedicated to restoring health and improving quality of patient care and support. Quality-focused and efficiency-driven leader.
Patient-oriented Nurse with 20+ years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with home health,Hospice and long-term care specialty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Compassus
Standish, MI
04.2021 - 07.2025
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Reduced hospital readmission rates with the development of comprehensive discharge planning processes.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Educator/Quality
Ascension at Home
Grand Blanc, MI
04.2019 - 04.2021
- Educator// Quality for 3 Locations: Grand Blanc, Saginaw, Tawas
- Conducted Orientation for new field staff
- Developed with the management teams in each location yearly skills needs, Responsible for building the skills day program. Completed check off of clinicians and maintaining records.
- Participated in team meetings, provided education on new changes and areas of improvement needs.
- Participated in Qapi and development and implementation to improve patient satisfaction and company star ratings.
Triage Nurse
Reverence Home Health And Hospice
Grand Blanc, MI
04.2016 - 04.2019
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
RN Case Manager Home Health and Hospice
Ascension Borgess Home Health and Hospice
Kalamazoo, MI
02.2003 - 04.2016
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Streamlined discharge planning, ensuring patients received necessary resources and support for recovery at home.
Education
Associate Degree In Nursing - Nursing
Southwestern Michigan Collage
Dowagiac, MI05.1996
Skills
- Wound care including wound vacs
- Iv administration, Feeding tubes
- Acute and Chronic health conditions
- Ostomies, Urinary caths, Trachs
- Hospice care
- Telehealth
- Post surgical care, cabgs , orthopedics and ect
Certification
Oasis certified
Timeline
Director of Clinical Services
Compassus
04.2021 - 07.2025
Educator/Quality
Ascension at Home
04.2019 - 04.2021
Triage Nurse
Reverence Home Health And Hospice
04.2016 - 04.2019
RN Case Manager Home Health and Hospice
Ascension Borgess Home Health and Hospice
02.2003 - 04.2016
Associate Degree In Nursing - Nursing
Southwestern Michigan Collage