Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Wildmon

Ward,AR

Summary

Reliable, professional with experience as a Postal Carrier at USPS, excelling in route navigation and package handling. Timely deliveries and exceptional customer service, and customer satisfaction. Skilled in using handheld scanners and adept at load balancing to optimize delivery processes.

Overview

24
24
years of professional experience

Work History

Process Operator

Kimberly-Clark
04.2015 - 03.2024
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Operated various types of machinery proficiently, adapting quickly to changing production requirements.
  • Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
  • Reduced downtime for maintenance by performing regular inspections and preventative measures.
  • Implemented process improvements, resulting in reduced waste and increased yield.
  • Maintained compliance with health, safety, and environment practices.
  • Supported new employee training, ensuring proper understanding of company policies and procedures.
  • Reported to shift supervisor on production status, problems and deviations.
  • Enhanced production efficiency by closely monitoring equipment and making necessary adjustments.
  • Efficiently operated all equipment and machinery according to manufacturer instructions.
  • Aided in the development of new processes, testing prototypes for functionality and efficiency improvements.
  • Collaborated with quality assurance teams to ensure products met or exceeded customer specifications.
  • Optimized product quality with consistent adherence to standard operating procedures and safety protocols.
  • Conducted routine equipment calibrations, ensuring optimal performance throughout the production process.
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures.
  • Coordinated with quality control to address and rectify process deviations, maintaining product integrity.

Machine Technician

Sig Sauer
05.2024 - 07.2024
  • Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
  • Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
  • Conducted comprehensive testing after repair or maintenance tasks to confirm optimal performance before resuming operation.
  • Adhered to strict quality control standards while performing inspections on finished products, ensuring customer satisfaction.

Postal Carrier

USPS
06.2024 - 09.2024
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
  • Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
  • Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Planned and cased mail in sequence of delivery for designated route.
  • Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
  • Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.

Parts Manager

Calfrac Well Services Official
04.2016 - 03.2018
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in Type equipment.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Parts Specialist

Triple Transport
04.2016 - 03.2018
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained clean and neat parts counter and sales floor.

Store Manager

NAPA Auto Parts - Genuine Parts
04.2000 - 03.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Diploma - General Studies

Cabot High School
Cabot, AR
05.1983

Skills

  • Route navigation
  • Load balancing
  • Handheld scanner operation
  • Package handling
  • Reliability and punctuality

Timeline

Postal Carrier

USPS
06.2024 - 09.2024

Machine Technician

Sig Sauer
05.2024 - 07.2024

Parts Manager

Calfrac Well Services Official
04.2016 - 03.2018

Parts Specialist

Triple Transport
04.2016 - 03.2018

Process Operator

Kimberly-Clark
04.2015 - 03.2024

Store Manager

NAPA Auto Parts - Genuine Parts
04.2000 - 03.2008

Diploma - General Studies

Cabot High School

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Teresa Wildmon