TERESA WILKES
Goose Creek,SC
Summary
A fast learning, competent, energetic college graduate professional who is a highly skilled technician with over 25 years’ experience working for Department of Defense contractors and the military. A proven understanding of the technical aspects of operations, a record of achievement in senior technical and supervisory positions requiring exceptional communication and listening skills. Supervised and trained a team of 25 in avionics concepts and techniques in the U.S. Army. Extremely team-oriented, able to collaborate with technical teams and management to work cooperatively to achieve established goals. Demonstrate ability to paced environments with proven skills in exercising sound judgement when planning and completing project detailing.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation CHS
02.2023 - Current
- Provided customers with professional service and assistance
- Made hotel and catering reservations for inbound/outbound aircraft
- Invoiced fuel tickets
- Received and recorded all credit card receipts.
- Answered constant flow of customer calls with minimal wait times.
Assistant Project/Construction Management Intern
Habitat For Humanity Of Berkeley County
02.2017 - 02.2023
- Created schedules for construction projects
- Coordinated delivery of resources and materials such as sand, cement, bricks and construction equipment.
- Scheduled utility service providers according to project timelines.
- Provided administrative assistance to Construction Manager
- Determined labor requirements to dispatch workers to construction sites.
- Managed initial design, permitting, bids and budgets of construction projects.
- Used Microsoft Project and Excel to prepare budget estimates and cost tracking reports.
- Reviewed blueprints and designs for over 10 residential construction projects.
Line Supervisor
Palmetto Goodwill /Joint Base
12.2018 - 07.2022
- Maintain a safe work environment by enforcing all safety standards
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
- Maintained employee schedules to cover weekday, evening and weekend shifts.
- Managed team of 50 food service workers, overseeing productive production processes and meeting all deadlines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Assembler “B”/ Fabrication Specialist
The Boeing Company
05.2011 - 11.2017
- Install, route, repair, test and inspect wire harnesses on B787 aircraft
- Perform high intensity radiated field testing; assure aircraft will resist electromagnetic interference (EMI) and comply with Federal Aviation Administration (FAA) regulations
- Identify, evaluate, and communicate technical issues that negatively affect production
- Assisted Flight Line, Final Assembly and Delivery, Mid and Aft Body with wire repair rework.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Coordinated with other departments to complete projects within deadline.
Marketing &Branding Logistics Research Project Volunteer
Boeing SC & Charleston Promise Neighborhood
02.2014 - 07.2014
- Completed CPN neighborhood/Charleston County logistics research
- Transitioned to collaborative teaming with CPN based on project status and resource constraints
- Collected information to develop project scope, schedule and budget baselines based on an understanding of the system development lifecycle
- Participated in community programs to upgrade school attendance and performance.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue by 25%.
Assistant Project Manager Volunteer
Boeing Enterprise Earth Day
09.2012 - 08.2013
- Led team meetings to assess project progress and plan appropriately to meet delivery targets
- Maintained open communication by presenting regular updates on project status to customers.
- Generated weekly and monthly status reports for helpful progress tracking.
- Partnered with project team members to identify and quickly address problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
Avionics Helicopter Mechanic/Supervisor
United States Army
08.1988 - 01.1995
- Conduct pre-flight and post flight operational tests, troubleshooting and required repairs
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Determined schedules and assignments of work activities for 25 member team, considering work priority, availability of equipment and skill of personnel.
- Manage conflict, delegates effectively, enforces policies, makes, and implements decisions.
- Supervised team of installers and mechanics to complete work on time and to company standards
Education
No Degree - Lean Six Sigma Yellow Belt
Trident Technical College
Charleston, SC03.2022
Master of Science - Project Management
Trident Technical College
Charleston, SC07.2017
Master of Science - Project Management
Embry-Riddle Aeronautical University
North Charleston, SC07.2017
Bachelor of Science - Technical Management
DeVry University
11.2006
Associate of Applied Science - Electronic Engineering Technology
Denver Technical College, DeVry University
03.2002
Skills
- Cross-Training Skills
- Processes and Procedures
- Project Scope Analysis
- Contract Management
- Project Goals and Milestones
- Contract Development
- Team Oriented
- Multi-Line Telephone Operation
Affiliations
Trident Technical College North Charleston, SC
Timeline
Customer Service Representative
Atlantic Aviation CHS
02.2023 - Current
Line Supervisor
Palmetto Goodwill /Joint Base
12.2018 - 07.2022
Assistant Project/Construction Management Intern
Habitat For Humanity Of Berkeley County
02.2017 - 02.2023
Marketing &Branding Logistics Research Project Volunteer
Boeing SC & Charleston Promise Neighborhood
02.2014 - 07.2014
Assistant Project Manager Volunteer
Boeing Enterprise Earth Day
09.2012 - 08.2013
Assembler “B”/ Fabrication Specialist
The Boeing Company
05.2011 - 11.2017
Avionics Helicopter Mechanic/Supervisor
United States Army
08.1988 - 01.1995
No Degree - Lean Six Sigma Yellow Belt
Trident Technical College
Master of Science - Project Management
Trident Technical College
Master of Science - Project Management
Embry-Riddle Aeronautical University
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Electronic Engineering Technology
Denver Technical College, DeVry University
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