Online Booking Tools
Teresa Wilkins-Beaton
Greater Tampa Bay Area,FL
Summary
Forward-thinking global travel management professional with 20+ years of experience leading corporate travel operations, vendor relationships, and data-driven innovations to enhance employee experiences and operational efficiencies. Proven expertise in managing multi-million-dollar programs, optimizing supplier contracts, and leading diverse teams across geographies. Adept at fostering cross-functional collaboration, driving compliance, and developing sustainable, forward-thinking travel policies in alignment with organizational values. Committed to innovation, integrity, and inclusivity in all aspects of corporate travel management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Director of Business Operations
American Express Global Business Travel
01.2022 - Current
- Direct corporate travel operations and CRM for high-touch global clients with an annual spend exceeding $400M TTV
- Lead and develop a remote team of over 100 professional, fostering a culture of accountability and innovation
- Negotiate supplier agreements with airlines and hotels, achieving significant cost reductions while maintaining quality standards
- Analyze travel behavior data to develop compliance strategies and enhance online adoption
- Spearhead projects to implement new travel technologies, ensuring minimal client disruption and maximum efficiency
- Increased traveler satisfaction through streamlined processes and innovative solutions
- Conduct supplier performance and coverage reviews aimed at reducing costs, increasing amenities and ensuring ample air, car, and hotel coverage in key client markets
- Facilitate ongoing business planning sessions and QBR reviews with key stake holder track KPI results, and opportunities to drive further efficiencies through AI and NDC awareness
National Account Manager
American Express Global Business Travel/Ovation
01.2016 - 01.2022
- Successfully restructured and retained a high-risk client, revamping travel program and staff to meet organizational objectives
- Improved travel and expense policy to to meet new travel demands, compliance, supplier utilization, and operational reporting accuracy. Improving duty of care and commission return by over 10%.
- Led a 30-member team that quickly grew to over 75, aligning roles and responsibilities to drive client success
- Boosted preferred supplier utilization , achieving the highest return of over 10%
- Increased hotel attachment rates by 20% and surpassing online tool adoption to over 80%+ through training and new hire orientation huddles
- Successfully renegotiated several air contracts, restructured hotel program and finalized TMC/Client contract term extension
Global Client Manager
American Express Global Business Travel
01.2002 - 01.2015
- Managed travel and expense portfolios exceeding $650M TTV annually across multiple global geographies
- Delivered innovative travel and expense solutions tailored to client objectives
- Led cross-functional teams to ensure program profitability and customer satisfaction
- Expanded travel programs across seven countries in Asia, LATAM, and Australia
- Improved compliance metrics and traveler satisfaction while reducing overall costs
- Developed processes to increase policy compliance for card and travel program
- Managed corporate card program including audits, usage review, compliance and policy opportunities.
- Lead data standardization project resulting in increased accuracy and increased opportunity to provide date at the business unit and divisional level
Skills
- Global Corporate Travel Program Management
- Vendor and Supplier Relationship Management
- Data-Driven Policy Development and Compliance
- Budget Management and Financial Planning
- Strategic Process Improvement and Change Management
- Cross-Functional Team Leadership and Development
- Advanced Stakeholder Engagement and Communication
- Technology Integration and Innovation
- Resource optimization
- TMC/Client Relationship development
Websites
Accomplishments
- Vendor Management: Successfully managed relationships with global travel service providers, achieving optimal performance and value.
- Global Leadership: Directed large, geographically dispersed teams, driving engagement and results.
- Budget Expertise: Managed multi-million-dollar budgets with precision, aligning spending with strategic goals.
- Data-Driven Decisions: Developed strategies informed by analytics to enhance program efficiency and traveler experience.
- Process Innovation: Introduced scalable solutions to streamline travel operations and improve compliance rates.
Certificationsandawards
American Express GBT Pacesetter
Personal Information
Title: Director of Business Operations and Client Management
References
Available upon request.
Roles And Responsibilities
- Dedicated Account Rep/Online Administrator, Optimized global operations for two flagship clients with a combined spend of $500M.
- International Team Leader, Led a team handling complex international bookings for a Fortune 100 automotive company.
3x American Express Pacesetter award recipient
Recognized as top 5% of American Express GBT top performers
Software
Micro Soft Office
Travel Technology- Sabre, Apollo,
Timeline
Director of Business Operations
American Express Global Business Travel
01.2022 - Current
National Account Manager
American Express Global Business Travel/Ovation
01.2016 - 01.2022
Global Client Manager
American Express Global Business Travel
01.2002 - 01.2015
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