Teresa Williams
Cocoa,FL
Summary
Experienced in office management and administration, specializing in optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader, seamlessly integrating advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence for the organization.
Overview
27
27
years of professional experience
Work History
Office Manager
Baytree Behavioral Health
08.2021 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
General Manager
RACEWAY FOODS CORPORATION
01.2007 - 08.2021
- Hiring and training all staff
- Ensuring full compliance with corporate standards
- Maintaining sufficient stock levels
- Maintaining high standards for guest service
- Overseeing compliance with proper food safety and cleanliness standards
- Compiling and reporting daily sales and inventory reports
- Compiling and delivering daily cash deposits
- Preparing weekly staff schedule
- Providing a safe and comfortable team environment.
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
THE PANTRY INC
01.1998 - 01.2007
- Maintaining proper stock levels for convenience store and fuel station
- Maintaining high standards for guest service
- Overseeing all aspects of daily operations
- Compiling and delivering daily cash deposits
- Reporting and scheduling all maintenance needs
- Preparing weekly staff schedule.
Education
AA business administration -
Keiser University
01.2004
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Billing
- Scheduling and calendar management
- Payroll Processing
- Hiring and Training
References
- Mary Jane Branch, 386-690-3679
- Danny Becker, 407-615-0143
- Tami Pyles, 386-527-5078
Timeline
Office Manager
Baytree Behavioral Health
08.2021 - 07.2024
General Manager
RACEWAY FOODS CORPORATION
01.2007 - 08.2021
General Manager
THE PANTRY INC
01.1998 - 01.2007
AA business administration -
Keiser University
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