Teresa Williams
Plano
Summary
Proven leader in healthcare access with nearly three decades of experience across hospital, retail and specialty pharmacy settings. Strong understanding of payor criteria and comprehensive knowledge of specialty pharmacy practices and access solutions. Skilled in analyzing data, building collaborative relationships with providers, and supporting diverse patient populations to ensure timely access to necessary treatments, ultimately optimizing healthcare outcomes.
Overview
29
29
years of professional experience
Work History
Sr Amgen Access Specialist -TX, AR, OK, MO, LA, IL
Syneos Health
2022.02 - 2024.09
- Effectively managed multiple accounts by implementing pre-call scheduling strategies, maximizing efficiency and maintaining a high level of organization and detail.
- Possess in-depth knowledge of insurance criteria for both national and state insurance plans, facilitating streamlined processes for patient access and coverage.
- Consultant and trainer for providers and medical staff for appropriately and effectively navigating the prior authorization requirements and processes for specialized biologic products.
- Speaker for community programs educating medical professionals on insurance utilization criteria, access processes, and best practices.
- Partner with local sales teams and management to maximize access for patients.
- Contributed to a positive work environment by actively participating in regional and national team meetings, sharing best practices, and providing constructive feedback when necessary.
- Awards: 2023 Regional MVP, 2023 Most Patient Cases
- PACS certification
Pharmacy Manager, Onsite Specialty Pharmacy
Walgreens
2014.05 - 2022.02
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration of their medications.
- Led, monitored and managed pharmacy team performance to maximize productivity and to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels and proper storage.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Improved patient satisfaction by providing personalized consultations and medication management services (such as MTM services and at-length assessments for specialty medications)
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage (pain clinic in our building).
- Maintained HIV specialist certification, CPR certification and Immunization Provider certification
Pharmacist
Walgreens
2013.02 - 2014.05
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
Pharmacist/Pharmacy Relations Clinical Liaison
USA Drug/ Stephen LaFrance Pharmacies, Inc.
1999.04 - 2013.02
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Provided off-site vaccination and testing clinics.
- Attended charitable functions representing company.
- Called on local providers to make them aware of our services and to meet their inventory needs.
- Represented USA Drug on television and radio advertisements.
Clinical Pharmacist
Saline Memorial Hospital
1995.05 - 1999.03
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Prepared intravenous medications.
- Attended clinical rounds and meetings with providers.
- Calculated dosing for specific medications upon physician request.
- Certified in CPR and ACLS.
Education
Doctor of Pharmacy -
University of Arkansas For Medical Sciences
Little Rock, AR05.1995
Associate of Arts - Pharmacy (Pre-Pharmacy)
University of Arkansas-Fort Smith
Fort Smith, AR08.1990
Skills
- Integrity
- Attention to Detail
- Organizational Skills
- Determination and Drive
- Punctual and Hardworking
- Caring and Empathetic
- Communication Skills and Interpersonal Skills
- Advocacy and Diplomacy
- Teamwork and Collaboration
- Problem-Solving Abilities
- Analytical Thinking
- Time Management
- Healthcare Reimbursement
Affiliations
- Arkansas Pharmacists Association Fellowship Bible Church United States Tennis Association: team captain since 2006 winning 44 state championships, 10 sectional championships, 1 national Final Four placement and 1 national championship, Ronald McDonald House Charities of Arkansas, Inc. Board of Directors January 2004 - October 2009: Board Secretary 2007-09, 2007 and 2008 Chocolate Fantasy Ball Fundraiser Chairman, golf tournament fundraising committee 2002-06 Parents and Friends of Children and Adults, Inc. Board of Directors January 2005 - January 2007
Timeline
Sr Amgen Access Specialist -TX, AR, OK, MO, LA, IL
Syneos Health
2022.02 - 2024.09
Pharmacy Manager, Onsite Specialty Pharmacy
Walgreens
2014.05 - 2022.02
Pharmacist
Walgreens
2013.02 - 2014.05
Pharmacist/Pharmacy Relations Clinical Liaison
USA Drug/ Stephen LaFrance Pharmacies, Inc.
1999.04 - 2013.02
Clinical Pharmacist
Saline Memorial Hospital
1995.05 - 1999.03
Doctor of Pharmacy -
University of Arkansas For Medical Sciences
Associate of Arts - Pharmacy (Pre-Pharmacy)
University of Arkansas-Fort Smith
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