Teresa Williams
New Port Richey,Florida
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Great Catch and Lone Star Steakhouse. Proven ability in order management and inventory control, enhancing guest satisfaction and boosting revenue through upselling. Adept at training staff and ensuring compliance with food safety standards, fostering a positive dining environment.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
30
30
years of professional experience
Work History
Waitress
The Great Catch
12.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new team members on menu items and service protocols.
Server
Ellie's Breakfast & Lunch
11.2022 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, balancing orders and timely service during peak hours.
- Collaborated with kitchen staff to ensure accurate order delivery and food quality standards.
- Trained new servers on menu items, service techniques, and restaurant policies to maintain consistency.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Beverage Cart Attendant
Innisbrook, A Salamander Golf & Spa Resort
11.2020 - 04.2022
- Delivered high-quality beverage service to golfers, ensuring customer satisfaction and repeat business.
- Provided recommendations on drink selections based on customer preferences, enhancing overall service quality.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
Server/Head Bartender
Lone Star Steakhouse
04.1996 - 03.1999
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, coordinating orders and maintaining timely service.
- Oversaw inventory management, minimizing waste through effective stock control practices.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Scott High School
Toledo, OHSkills
- Customer service
- Order management
- Menu knowledge
- Food safety compliance
- Inventory control
- Closing procedures
Timeline
Waitress
The Great Catch
12.2024 - Current
Server
Ellie's Breakfast & Lunch
11.2022 - 12.2024
Beverage Cart Attendant
Innisbrook, A Salamander Golf & Spa Resort
11.2020 - 04.2022
Server/Head Bartender
Lone Star Steakhouse
04.1996 - 03.1999
High School Diploma -
Scott High School